Position Description
Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Applications Support Leads are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Your future duties and responsibilities
As Applications Support Lead, you’ll be at the forefront of managing complex enterprise applications, leading high-performing teams across onshore and offshore locations, and ensuring exceptional service delivery aligned with client outcomes. The role will require you to lead in a dynamic, forward-thinking environment where your technical expertise and leadership will impact business success. In this role, you'll oversee the end-to-end support, configuration, and enhancement of key software services, guiding your teams through critical incidents, innovative change requests, and strategic development planning. You’ll act as the technical authority for your application group(s), work closely with service delivery leadership, collaborate with vendors, and influence roadmaps that align with business goals and future growth.
Required Qualifications To Be Successful In This Role
- Proven track record of investigating and resolving complex incidents, including those with significant business impact, in line with SLAs/OLAs.
- Experience in managing and implementing complex change requests and project rollouts, ensuring successful delivery within timelines
- Deep understanding of how services contribute to client business outcomes, with the ability to influence and align service delivery with client needs..
- Strong ability to manage escalations and coordinate with third-party vendors and stakeholders to address issues promptly.
- Demonstrated ability to lead teams, drive technical innovation, and manage application-related decisions to optimize service delivery.
- Proven experience overseeing the installation, configuration, and ongoing support of enterprise applications.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
