Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with West Berkshire Council. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Are you an experienced ICT Applications Support Officer looking for an exciting new opportunity within a dynamic and forward-thinking local authority? West Berkshire Council is seeking an ICT Applications Support Officer to join our busy ICT Service, providing essential support for a range of applications and systems to help deliver excellent services to our local community.
The Role
As part of the Systems Integration Team, you will be responsible for:
- Providing day-to-day support and maintenance for ICT applications, ensuring their optimal performance and availability.
- Assisting users with application-related queries, troubleshooting issues, and providing timely resolutions.
- Collaborating with internal stakeholders to identify application requirements and support the implementation of new solutions.
- Monitoring and managing application performance, including data integrity and security.
- Participating in application upgrades, installations, and configuration changes.
- Contributing to the development and maintenance of application documentation, including user guides and technical specifications.
The ideal candidate will possess the following skills and attributes:
- Proven experience in ICT applications support, ideally within a local authority or similar environment.
- Strong technical knowledge of a range of applications, including experience with troubleshooting and issue resolution.
- Excellent customer service skills, with the ability to communicate effectively with technical and non-technical users.
- Self-motivated and proactive, with the ability to work independently as well as part of a team.
- Good organisational skills, with the ability to prioritise tasks and manage multiple requests.
- Knowledge of application integration and data exchange would be advantageous.
West Berkshire Council Offer Excellent Employment Benefits Such As
- Flexible working wherever possible between the hours of 07.00-21.00
- Hybrid working wherever possible working 40% in the office
- Access to a wide range of training and development opportunities
- Generous Local Government pension scheme
- Family friendly policies
- A range of local discounts
- Wellbeing Programme including Employee Assistance Programme and employee benefits
- You will also be entitled to a generous annual leave entitlement starting at 29 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.
Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
In addition to these benefits, you will be working in a supportive and collaborative environment, dedicated to delivering high-quality services to the local community.
For an informal discussion about the role, please contact Phil Cridge at
[email protected] .
If you are passionate about ICT applications support and want to make a difference in the local community, apply now to join West Berkshire Council as an ICT Applications Support Officer.
Join us at West Berkshire Council and make a positive impact in our community while advancing your career.
Explore everything that a career with West Berkshire Council has to offer here: Working with Us
Equal Opportunities
The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
How To Apply
Please now complete a short online application form. You will then be able to upload your CV.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications
