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Job Overview
An exciting opportunity has arisen for a self-motivated, enthusiastic individual to join our Centralised Booking Service in Women & Children's Health.
The role of the Centralised Booking Office is to provide a comprehensive booking service for all newly pregnant women referred to NBT for community midwifery care.
Along with two colleagues, the administrator will be responsible for the day to day running of the centralised booking service. Requests and referrals will be prioritised ensuring that appointments are scheduled according to gestation and following NBT guidance and policy.
We are looking for an individual with excellent communication skills, both face to face and on the telephone. The ability to deal with varied administrative duties, IT systems and changing priorities is essential.
The hours of the post are 37.5 hours per week and can be worked flexibly within the hours of the service (Monday - Friday 07:30 - 17:00).
We recommend and welcome informal visits.
For further information or to arrange a visit, please contact Charlotte Bryan.
Main duties of the job
The main duties of the role include coordinating, booking and rearranging women’s appointments, handling sensitive and confidential information, managing access to the BadgerNotes portal, and liaising with community midwifery teams across Bristol and South Gloucestershire. The post holder will also be required to liaise with neighbouring trust community teams and booking office as required to redirect referrals, to liaise with screening midwives as required, to record and correct information held on the patient administration system (including maintaining data quality), and to troubleshoot patient access issues to the BadgerNotes portal.
Working for our organisation
The centralised booking office is a small friendly team located within the women and children's quarter at Southmead hospital. The team works closely with community midwifery teams across Bristol.
North Bristol NHS Trust is the largest Trust in the South West region and one of the largest in the country. Last year the Trust treated over 100,000 inpatients, over 350,000 outpatients, 90,000 emergency department patients and helped deliver nearly 6,000 babies. It employs more than 9,500 staff, has approximately 1,050 inpatient beds and income in excess of £540 million. We have specialist and tertiary level services in urogynaecology, endometriosis, fertility, vulval clinics and Placenta acrreta spectrum disorder. NBT has a level 3 NICU and is the host for the South West Maternal Medicine Network.
The Trust moved the majority of its acute services to the Brunel Building in May 2014 which is regarded as one of the best hospital facilities in Europe, on the Southmead Hospital site. The Trust has teaching status and is linked with the University of Bristol and the University of the West of England. The women and children’s services are delivered on the same site in a closely adjacent building.
Detailed Job Description And Main Responsibilities
Please refer to the attached job description and person specification for a full breakdown of responsibilities.
Person specification
Essential
Essential criteria
- Willingness to undertake further training/education as required
- Excellent IT skills, and willingness to learn new systems
- Experience working in an environment with a varied workload and demands on time.
- Experience working in a multi-disciplinary team
- Ability to maintain confidentiality and discretion at all times
- Ability to understand and adhere to Trust policy and procedures.
Desirable criteria
- General understanding re pregnancy and antenatal process
- Educated to 5 GCSE as a minimum C or above to include Maths and English or relevant experience
- NHS Administrative and Clerical Experience
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
