There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents; we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
Apprentice – Service Support Assistant (Highways).
Fixed Term Contract – 2 Years.
A fantastic opportunity is available with Wirral Council to start an exciting career whilst earning a salary and gaining a recognised qualification!
Wirral council appreciates what apprentices can bring to our organisation, we value fresh perspectives, and we are more than willing to invest time into progressing your career prospects to give you the best opportunity to enhance your professional future.
We'll support you with a comprehensive induction and training programme and you'll complete a Level 2 qualification in Customer Services.
Commencing in September 2025, you'll be at the heart of our customer experience. You'll join a team of 10 delivering efficient and effective customer services to thousands of customers who use our Highways and Road Networks daily, making sure they have safe, reliable journeys.
Based at Mallory Building, Birkenhead, you'll be helping us respond to approximately 2,000 enquires per month both from Wirral residents and Councillors.
You'll be assisting with handling a wide range of queries. Whether it's an email, phone call or a letter, you'll be providing the help or information our customers need in a timely and effective way. You'll also learn how to deal with and respond appropriately to customer queries and complaints and provide accurate, real-time information on issues to our residents, partner organisations and colleagues.
As well as gaining real life experience in a challenging and rewarding role you'll learn:
- How we manage customer service delivery and performance
- How we work with Councillors, Suppliers and Contractors
Interviews to be held week commencing 1 st August 2025.
For more information or an informal discussion regarding this vacancy, please contact Jane Hodgkiss email
[email protected]If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on
[email protected] or contact 0151 644 4500 or 0151 652 4349.
If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing
[email protected]Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions difference and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact
[email protected]Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.
How To Apply
Please apply online by clicking the link below
