Assessment Officer (9, 12 and 15 Month fixed term contracts)

We are seeking strong team players, with excellent communication, organisational and problem-solving skills to work in a friendly, positive environment and contribute to the success of our Triage Team.

Closing date: 17 August 2025 (11:59pm)

Interview dates: TBA

Salary details: £29,112- £31,732 per annum, depending on skills and experience, plus benefits

Location: Canary Wharf, London (Hybrid working approach, 6 days in office a month from January)

Hours: 35 hours per week between 9:00am and 5:00pm Monday to Friday

The role

The Assessment Officer undertakes the initial assessment of concerns raised about pharmacy professionals and pharmacies in Great Britain. They consider whether the concerns raised meet the threshold for further investigation according to guidance and timeliness targets.

This is an ideal opportunity for candidates who are highly organised and would enjoy working with a wide range of stakeholders, within a fast paced and evolving environment. Assessment Officers play an important role in helping us to achieve our vision of safe and effective pharmacy care at the heart of healthier communities.

This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.

The successful applicant will:

• Have the ability to recognise, highlight and manage risks.
• Possess effective communication skills to respond to queries from internal and external stakeholders, including customer services staff, registrants, members of the public and witnesses; managing issues directly, empathetically and, where appropriate, escalating the issue.
• Be an active team player and demonstrate behaviours of helping colleagues, sharing information, and solving process issues.
• Take a pro-active approach to improving processes, with the tenacity to make sure that assessments are delivered with the best customer experience in mind.
• Have an unwavering commitment to equality, diversity and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Life assurance, pension scheme, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. From January 2026, our hybrid approach will include a requirement for staff to attend the office for a minimum of six days per month.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Applying for this role

If you feel you have the required experience and skills and would like to join us, please apply using our online jobs application portal.

Please make sure you complete your supporting statement section, explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Applications without a supporting statement will not be considered.

Please consult the knowledge and skills section of the job description document below to help you prepare your application.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section.

This is optional and you don't have to complete it; however, it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.

If you have any queries please do write to us at [email protected] or if you would like to speak to a member of the Talent Acquisition team please do call us on 0203 713 7880.