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Murphy is recruiting for a
Assistant Analyst to work with
IT at our head office in Kentish Town
Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place.
We are committed to fostering an engaging and collaborative work environment in which each person’s career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance.
IT Support Analyst ( 2nd Line support) - Kentish Town ( must live within easy access)
The IT Support Analyst provides high quality service delivery to the business whilst meeting all agreed service levels. Which includes technical support both face to face and over the telephone along with remote support to employees,
The IT Support Analyst will also be responsible for joint venture partners and clients where & when required whilst promoting IT and its general usage within the Company. Managing end to end Project mobilisation processes including deploying comms and printing solutions, ongoing support and demobilisations of any managed IT kit.
What You Will Be Doing
- Collaborative working both within the IT department and wider business for items including supporting new service go lives and project delivery.
- Ensure IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed & closed in line with SLA & Service Desk processes.
- Provide support for Site mobilisation, changes and demobilisation. Ensuring the required to setup
- IT equipment are consistent & to the required standard and delivered according to the set KPI.
- Ensure All Site IT systems & equipment i.e. switches, wireless access point are setup to the required standard, updated where applicable, fully documented & where applicable, asset tagged & tracked in the IT Asset Database.
- Ensure the agreed end user equipment is delivered in line with the agreed KPI and all returned leaver equipment logged in the CMDB and stored securely.
- Ensuring where relevant the CMDB is updated promptly relating to any work undertaken.
- Ensure all IT Operations related good received are notified promptly back to the IT Commercial team.
- Supporting core systems within the desktop and mobile environment
- Supporting users and the business in the deployment of company mobiles and mobile devices.
- Ongoing support of Teams rooms VC suites across the business.
- Assist IT Management in ensuring that IT department procedures & policies are followed.
- Attend and engage in regular IT departmental & technical meetings to check on departmental achievements & issues, projects progress etc.
- Keep all applicable IT Server rooms, workshop areas and project site deliveries tidy & free from safety hazards & that any requirements or issues are communicated to IT management.
- Establish and promote best practice in health, safety, quality, sustainability and environmental matters in conjunction with the SHESQ department.
- Respond, in a timely manner and through the required toolsets, to security actions recommended by the SOC in relation to end users and end users devices, such as revoking sessions and resetting passwords. This may also include performing investigations with end users to identify the nature of suspicious activity (as witnessed by end users) and escalating these to the SOC or Head of Information Security.
Who We Are Looking For
- Previous Technical Operations experience or equivalent practical experience of site IT delivery and support.
- Happy to travel to other sites as and when required
- Previous experience of desk side support
- Comfortable dealing with end users and remote users
- Strong working knowledge of Windows and Office
- Ideally have previous exposure of site set up.
What’s in it for you?
- 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service
- Discretionary annual bonus and annual salary review
- Above market rate contributory pension scheme
- Life assurance, health screening and enhanced sick pay
- Enhanced maternity and paternity pay and a maternity returners bonus
- Extra weeks holiday for all employees getting married and a wedding bonus
- Subsidised canteen facilities in core locations
- Dedicated and continued investment in your professional development
- Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc
About Murphy
Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.8b and £39m Invested in environmentally friendly plant there really is
#MoretoMurphy
If you are unable to apply via the usual process, please call
Lorna Rhodes on
07801 960464 to discuss in more detail.
Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
