Assistant Boutique Manager - Harrods Knightsbridge

Job title: Assistant Boutique Manager (Account Manager)

Location: Harrods Knightsbridge

Reports to Area Manager

Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries with a desire to be the most Contemporary Luxury Fragrance Maison in the world and to share The Art of Wearing Perfume with all.

MISSION

As an Assistant Boutique Manager (Account Manager) for Maison Francis Kurkdjian, you are a brand ambassador and an expert in fragrance and storytelling. Through your engaging style, you will actively drive and increase your business, encouraging all Luxury Brand Ambassadors to achieve their sales targets.

By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will always demonstrate an attitude that benefits Maison Francis Kurkdjian.

Job Responsibilities

Main Responsibilities

SALES

• Achieve account sales targets as set by the Area Sales Manager, sharing with the team in a motivational and achievable manner.
• To pro-actively sell Maison Francis Kurkdjian products and provide a luxury standard of service to customers
• To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
• To pro-actively be aware of your Key Product Indicators (KPI’s)
• Gain a great awareness of new launches, promotional activity, general business trends within the luxury fragrance department and potential business opportunities for Maison Francis Kurkdjian brand. Feedback to the Area Sales Manager on a timely basis.

SERVICE

• Leading a team of Luxury Brand Ambassadors in-store to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Trainer to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines.
• To be knowledgeable on all Maison Francis Kurkdjian products and be able to propose fragrance recommendations through conversation and confidently and appropriately overcome any objections
• To initiate contact with clients and welcome them both on counter and through traffic stopping
• To ensure the standard of service is consistent and of Maison Francis Kurkdjian standard

MANAGEMENT

• Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas, and lead by example always. Ensure the team are educated in how to use the on-counter technology to further support the business.
• Ensuring the counters are immaculate, well-merchandised in line with merchandising guidelines and truly reflective of the brand.
• Ensure the team always adhere to the Grooming Guidelines and act in a professional, positive, and exemplary manner reflective of The Maison,
• Manage efficient processes of stock replenishment, unpacking stock deliveries, stock taking, recording/summarising sales figures, stock damages, till procedures.
• Administration related to the management of the account including sales analysis.
• To ensure all operational and administrative tasks are complete and to the best of your ability

GENERAL

• To establish and maintain professional working relationships with all stakeholders including the host store management and LVMH Head Office to ensure best support to manage your counter and team.
• To adhere to all Company procedures and policies, as outlined in the employee handbook.
• To carry out any additional duties as directed by the management team.
• Talent Acquisition: Identify and interview for vacancies within the team to shortlist stage for final interview by Area Sales Manager. Provide support on Store Approval processes. Collaborate with the Area Sales Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.

Person Specification

Knowledge and Skills

• Previous retail sales management experience ideally within luxury brands
• Appreciation of beauty or luxury lifestyle sectors and a passion to work within the industry.
• Ability to demonstrate a successful track record in leading and managing a team.
• Ability to demonstrate a creative flair and problem-solving skills.
• Excellent communication skills both written and verbal with colleagues of all levels
• Basic Microsoft Office skills

Key Competencies

• Able to demonstrate a pro-active attitude and flexible approach.
• To empower a team to achieve goals and targets.
• Ability to work effectively to meet deadlines, with high levels of attention to detail.