Assistant Customer Proposition Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

The GCB6 Assistant Customer Propositions Manager, role is based within the UK WPB Mass Affluent segment team, with a focus on the propositional development for our Premier proposition. UKWPB is part of the HSBC UK Ring-fenced Bank.

The role of the Assistant Customer Propositions Manager is to support in the management and development of initiatives in support of the established HSBC Premier value proposition, in line with identified banking needs of key, priority customer groups.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Working closely with UK Mass segment, Group Customer Propositions and Retail Banking products to identify the market opportunity, the key risks and priorities in the implementation of revenue and customer advocacy opportunities.
• Taking guidance and steer from Senior Customer Proposition Managers and key stakeholders to support the development of Premier experiences, product functionalities and propositions to capture the identified opportunities.
• Provide support to UK Senior management in the WPB Group Segment Strategy, specifically for Premier Propositions, including governance and performance and integrate them into the local market.
• Obsess about customers, across the organisation adopting Agile working principles to leverage cross functional teams in co-creation activity.
• Work closely with Product and Journey teams, CRM, Customer Insights, Customer Experience, Wealth, Digital, Distribution team and 2LOD to define, build and launch best in class banking propositions which are relevant and meets the needs of our customers and sets us apart from the competition.
• Provide support in the alignment of proposition enhancement runways and contact strategies planned across HSBC UK distribution channels to ensure that the organisation unilaterally pivots towards customer.

To be successful in this role you should meet the following requirements:

• The role holder should have experience within a customer focused, digital product or propositions environment.
• The skills and experience in supporting several initiatives across propositions with proven success in managing conflicting priorities.
• A broad understanding of financial budgets/statements/models, with experience of analysing data effectively for planning, forecasting, reporting and building business cases.
• A successful track record of delivering and managing a number of projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success
• it is desirable that the role is staffed with an individual who is capable of driving, managing and supporting the interaction with a large, globally diverse group of individuals at varying levels.
• Ability to think strategically and to innovatively shape and communicate new concepts as defined by Group and local Propositions designed to meet customer needs and opportunities
• Excellent written and spoken communication skills with experience of successfully influencing others with compelling and persuasive presentations

This role is hybrid with a requirement to be in the Birmingham office, thrice a week.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500