Assistant Employee Relations Advisor

Assistant ER Advisor

Location: Hybrid (1–2 days per week in office)

Contract Type: Permanent | Full-time

Department: People Support – Employee Relations

Reports to: ER Manager

About the Role

We’re looking for a proactive and driven Assistant ER Advisor to join our dynamic Employee Relations team. You’ll play a key role in supporting managers across the business, providing expert advice and coaching on a wide range of employee relations matters. This is an exciting opportunity to develop your ER expertise in a fast-paced, supportive environment where continuous learning is encouraged—including support for CIPD studies.

Key Responsibilities

• Manage your own caseload of ER issues from start to resolution, applying your knowledge of employment law and best practice.
• Provide clear, practical HR advice on policies, procedures, and employee relations matters.
• Use our case management system and digital tools to deliver a high-quality, remote-first service.
• Respond to inbound ER queries via phone and email, offering timely and accurate guidance.
• Work across a diverse range of contracts and sectors, including public and private clients.
• Collaborate with the wider People Support team to deliver a consistent, customer-focused HR service.

What We’re Looking For

• A strong interest in Employee Relations and Employment Law, with some practical experience preferred.
• CIPD qualified or working towards qualification (we offer support for ongoing studies).
• Comfortable working in a fast-paced, high-volume environment.
• A team player with a flexible, solution-focused mindset.

Key Competencies

• Curious thinker: Proactively asks questions, researches, and seeks to understand.
• Customer-focused: Excellent communication skills, both written and verbal.
• Organised: Able to manage multiple priorities and meet tight deadlines with attention to detail.
• Self-starter: Works well independently and takes initiative.
• Influential: Uses logic, empathy, and clear benefits to coach and influence others effectively.

Why Join Us?

At Mitie, we’re committed to making our workplace a great place to be. You’ll be part of a talented, supportive team that values fairness, integrity, and continuous improvement. We offer flexible working, career development opportunities, and a culture that celebrates success.