Assistant Food and Beverage Manager

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit.

Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo, and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme
  
  

What We Are Looking For

As an Assistant Food and Beverage Manager, you will be guest obsessed, focused on the number and a total advocate for all things ‘guest’ and ‘service’. You will be a true leader, inspiring and work closely with your F&B manager to ensure that the F&B department is set up for success. Ideally an understanding of the London market, an eye for details and operational standards and excellence that go way above the norm. We want to be nothing, but the best in the game!

Main Responsibilities

To assist the F&B Manager in achieving efficient operation of all F&B departments optimising the highest standards of product & service whilst maximising profitability.

• Responsible for ensuring that F&B areas have the staff, equipment, facilities and raw materials to ensure their proper operational execution.
• Responsible for making recommendations and planning for changes to product, experience and service standards to maximise the customer experience.
• To supervise and organise all F&B employees, facilities, equipment and raw materials to ensure the highest standards of product preparation, presentation and service are achieved.
• To ensure that all F&B staff have the training, equipment, facilities and resources to properly complete their duties.
• To provide, and ensure staff provide, and have the skills to provide, outstanding customer service and guest relations at all times.
• To make recommendations to senior management on any and all aspects of the Club that could improve Guest Satisfaction.
• Responsible for the selection, recruitment, training, appraisal, motivation, coaching & counselling of F&B staff members.
• To strictly comply, and ensure all F&B staff comply, with all accounting, control and financial procedures as required by the company to safeguard stocks, monies and facilities.
• To strictly comply, and ensure all F&B staff comply, with all current legislation and company procedures. For example, but not exclusively in such areas as employment, licensing, Hygiene, Health and Safety and Gaming.
• To foster outstanding co-ordination & communication with all Departments throughout the club to ensure guest experience is optimised.
• To establish and maintain a positive and effective working environment for all staff.
• Have a full and in depth understanding of profit and loss, financials and a passion for getting into the numbers.
• Key driver of sales and marketing activities within the business to ensure we are set up for market gain and capture.
• Deputise in the absence of the F&B Manager.
• A food and wet GP guru, who ‘owns’ the stocks. Creation of action plans and holding team accountable where applicable.
  
  

Who You Are

• An innovator and entrepreneur who understands Service.
• Experienced in managing large, fast paced multi-faceted operations.
• Experienced in management of staff.
• Excellent organisational skills.
• Personal Licence Holder.
• A good knowledge of service standards relating to all aspects of the service of food, wines, alcoholic and non-alcoholic drinks & beverages.
• Very comfortable when communicating with guests and fellow employees both verbally and in writing and in making presentations to senior management.
• Great sense of humour.
• Great organiser, good persuader, great salesperson.
• Positive and upbeat attitude.
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.
  
  

Desirable Skills

• Experience in recruiting new staff including interviewing.
• Experience in carrying out investigative and disciplinary interviews.
  
  

Please Note: You must be aged 18 or above and have the right to work in the UK