Assistant Front of House Manager

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Assistant Front of House Manager

Canopy by Hilton London City, 11-15 Minories London, London (Central), London, EC3N 1AX

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We have an exciting opportunity for an Assistant Front of House Manager to join the vibrant team at Canopy by Hilton London City, where style meets substance in the heart of the capital. If you’re passionate about hospitality, love supporting dynamic teams, and thrive in a fast-paced, people-first environment, this could be your next career step.

About The Role

Reporting to the Front of House Manager, you’ll play a key part in the day-to-day running of the Front Desk, Concierge, and Switchboard teams. Your mission? To help deliver seamless, personal, and memorable experiences for every guest, from arrival to departure.

Key Responsibilities Include

• Assisting in the daily management of front-of-house operations, ensuring service excellence at every stage of the guest journey
• Supporting, training, and motivating team members to achieve high performance and Hilton service standards
• Helping manage schedules, departmental budgets, and cost control processes
• Ensuring SOPs, training programs, and policies are followed in line with Hilton brand guidelines and UK regulations
• Overseeing guest relations, proactively managing guest feedback, and driving engagement across guest review platforms to maintain high satisfaction scores and brand reputation
• Monitoring guest satisfaction, resolving issues promptly, and driving continuous improvement
• Acting as Duty Manager when required, representing the hotel with professionalism and a guest-first mindset
• Collaborating with other departments to ensure smooth operations and exceptional service delivery
  
  

About YOU

You’re a confident and approachable hospitality professional who leads by example and thrives in a supportive leadership role. You understand the importance of teamwork, attention to detail, and genuine guest care.

We’re Looking For Someone Who

• Has at least 1 year’s experience in a supervisory or assistant front-of-house role within the upscale hotel market
• Ideally, has Hilton experience and knowledge of OnQ PMS (training can be provided)
• Brings strong communication skills and a hands-on approach to leadership
• Can remain calm and solution-focused under pressure
• Enjoys developing others and fostering a positive team culture
• Is flexible, adaptable, and eager to grow within the Hilton brand
  
  

About The Hotel

Canopy by Hilton London City is Hilton’s first Canopy hotel in the UK — a vibrant lifestyle destination with 340 stylish rooms, rooted in local culture and designed to make guests feel better, always.

We’re proud to be part of the 4C Group, a global hotel operator driven by our core values: Care, Innovation, Communication, and Conscience.

What We Offer

• Hilton & 4C Hotels employee and friends & family rates worldwide
• Up to 50% off in Canopy London City bars & restaurants
• Birthday bonus: £50 or an extra day off
• Access to Perkbox discounts (retail, entertainment, travel & more)
• Free healthcare cash plan (dental, optical, physio)
• Cycle-to-work & tech purchase schemes
• Free meals, uniforms & access to Hospitality Action support
• Continuous learning via LinkedIn Learning, eCornell & Hilton University
• Fun recognition awards, events & a great team vibe! (Terms & conditions apply)
  
  

This is more than a job — it’s an opportunity to be part of a hotel that values creativity, community, and connection. If you’re ready to take your career to the next level and help shape the future of guest experiences at Canopy by Hilton London City, we’d love to meet you.

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