Job title: Assistant Outlet Manager
Salary: Grade B1 £24,480 - £25,183 per annum
Hours: 37 hours per week
Contract: Permanent
Location: Temple Newsam Estate
As an assistant outlet manager, you’ll thrive on innovation and front-line delivery, supporting the outlet manager to provide high-quality services in catering, retail, and visitor services.
You will enjoy working in a fast-paced environment delivering services to contribute to an excellent heritage visitor attraction.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .
About You
As an assistant outlet manager, you will bring to the role:
- Ability to communicate with a wide range of people individually, in groups and at all appropriate levels.
- Ability to supervise staff.
- Experience of working as part of a team
About The Role
As our newest assistant outlet manager you will be expected to support the outlet manager in the day to day running of the Temple Newsam play barn, including a retail outlet, café and indoor play area.
The role will be responsible for staff supervision, customer relations and assisting in the management of health and safety processes.
You will contribute to the creation of offers and menus, working with the outlet manager to deliver an excellent visitor experience encouraging new and repeat visits.
You will have excellent communication skills with experience of successfully supervising and motivating employees, enabling them to deliver to their full potential.
You will be performance driven and committed to continuous improvement. Working as part of the Climate, Energy and Green Spaces management team, the successful candidate will demonstrate the council values and behaviours to help us to achieve our ambition to become the best city council in the country.
This role is integral to the Temple Newsam Estate team which delivers a major heritage visitor attraction made up of an historic working rare breeds farm, formal and informal gardens and parkland, much of it a grade II listed Capability Brown landscape, sports facilities, café and retail.
What We Offer You
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How To Apply
Complete the online application form.
Read our guidance for further advice on completing your application.
If you have any queries or would like an informal chat about the role contact John Sellers, Estate Officer – Commercial, Tel 07851 101575 or email
[email protected]A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy .
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Leeds City Council Job Profile
Job Purpose
To assist in the provision of flexible management and the provision of a high-quality catering and retail/hospitality service at outlets which are the responsibility of the Climate, Energy and Greenspaces service.
Responsibilities
- To assist in the management of a café and retail/facility
- To assist in the ordering and controlling all stocks required for the operations.
- To assist with menu compilation and costings.
- To assist in the day-to-day staff management.
- To assist in the responsibility for budgetary control and financial management, including cash handling of the outlet in accordance with Local Authority Financial Regulations.
- To assist in the planning and organisation of day-to-day operations of the outlet.
- To ensure customer focus and provide an efficient and polite service to customers.
- To administer first aid as required
- To assist in the management of health and safety processes to ensure the facility always meets with the statuary regulations in respect to Health and Safety at work, Hygiene Regulations (food, premises and personal) Licensing Regulations and any other appropriate legislations.
- To deputise for the outlet manager as required in their absence.
- The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications Level 3 first aid qualification (To be obtained within six months of appointment)
Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements
Skills Required.
- Able to work flexibly across different work locations and areas as appropriate.
- Ability to communicate with a wide range of people individually, in groups and at all appropriate levels.
- Ability to implement financial / cash controls.
- Ability to supervise staff.
- Ability to prepare staff rotas.
- Ability to work to strict deadlines.
Knowledge Required.
- Knowledge of HACCAP, hygiene and food handling regulations and the Food Standards Act 1999.
- Knowledge of catering procedures.
- Knowledge of cleaning procedures for catering equipment.
Experience Required.
- Experience of working as part of a team.
- Experience of working within a similar environment, carrying out similar duties.
- Experience in the supervision of staff.
- Experience in exercising financial / cash controls.
Essential Behavioural & Other Characteristics
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
- Able to understand and observe Leeds City Council policies and procedures.
- Carry out all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
- Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Desirable requirements Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.
Skills Required
N/A
Knowledge required.
- NVQ Levels 1 and 2 in catering.
Experience required.
- Experience in training and development of staff.
Apply for this job
