- To provide an effective and efficient reception, clerical and administrative service to patients, visitors and nursing staff in order to support the delivery of optimum patient care.
- To act as the initial point of contact for patients, visitors and callers to the ward ensuring their needs are met promptly and politely.
- To assist the unit staff in the smooth running of the ward by taking responsibility for the routine administrative aspects of the ward’s organisation.
- To assemble all relevant patient documentation in preparation for expected patients and arrange discharge or transfer of documentation when necessary, liaising with appropriate staff
- To maintain an accurate electronic account of current and expected patients
- To support the Matron, Ward Sister and multi-disciplinary team in the strategic and operational development of the service.
Trust Vision & Values
The post holder is expected to have a clear understanding of how this post contributes to the achievement of the Trust vision and uphold the Trust values.
Key Responsibilities
1.0 Reception
1.1 To promptly and politely receive all patients and visitors to the ward, ensuring that their needs are responded to in a helpful and appropriate manner.
1.2 To answer all telephone enquiries to the ward, ensuring that callers needs are clearly established, accurate messages are passed on promptly and that callers are transferred to other colleagues when appropriate.
1.3 To assist the ward staff in ensuring all public areas of the ward are kept neat and tidy and that any hazards or faults are appropriately reported.
1.4 To cover the essential duties of other Ward Receptionists during their absence whenever necessary.
1.5 To facilitate family updates by coordinating with the relevant teams. This will not include providing any clinical information.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Susan Young Job title: Team Leader Email address:
[email protected] Telephone number: 07931442944
