Job Type: Permanent - Full Time
Location: Uxbridge, Middlesex, United Kingdom
Job Category: Insurance & Superannuation
Job Description
About Zurich Cover-More
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.
Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2600 employees with teams in North America, Europe, Latin America and Asia Pacific.
Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.
What’s the job?
- You’ll work with the Head of Travel and Mobility and Product Manager and the rest of the Team on delivering the Go-To-Market strategy and growth of the Insurance portfolio in Europe
- You’ll work with the wider team and business on managing the day-to-day responsibilities of the Product. You will work with stakeholders within the organisation on executing the product roadmap, developing new products, and identifying opportunities for the broader Insurance market
- You’ll apply agile methodology and disciplined execution to deliver to the highest standard using best practice processes and extensive customer and stakeholder management.
- You’ll support in overseeing the delivery of the end-to-end customer journey for the D2C and B2B2C products including integration with partner, CVO, Underwriting Capacity provider and third-party systems and services, as required
- You’ll own day to day management of escalations and queries to the Insurance team, both internally and externally
- You’ll manage stakeholders, so that their interests and feedback are considered when creating and prioritizing the product roadmap
What are we looking for?
- You’ll have an understanding of financial services and the regulated environment. Previous insurance experience is an advantage
- You’ll have experience of managing the day-to-day workings of third-party accounts and parties such as aggregators and business partnerships
- You’ll have proven ability to foster and develop relationships with key external and internal stakeholders
- You’ll possess advanced computer literacy and understanding of systems and process supporting the same and servicing of insurance products
- ACII / Cert CII or equivalent preferred
Why choose us?
We value optimism, caring, togetherness, reliability, and determination.
We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 25 days) along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let’s go great places together!
