Assistant Project Coordinator (Developer Services)

Salary - £36,659

Work Type - Onsite

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution."

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

As Assistant Project Coordinator within Developer Services, you will provide proactive advice, guidance, and support to the Metering Delivery Team to ensure that potential customer and third-party issues are identified early and effectively resolved.

You will serve as the key point of contact for advising the Metering Delivery Manager (MDM), Technical Liaison Officer (TLO), and project teams on the coordination of customer and third-party operations.

Working collaboratively with both internal stakeholders and external partners, you will contribute to the successful delivery of a range of small-scale and lower complexity metering projects.

Accountabilities & Responsibilities

• Assisting the MDM and TLO in identifying customer/third-party risks as well as customer/street works issues
• Working with the MDM and TLO to ensure effective internal/external stakeholder identification, analysis, and ongoing engagement
• Providing direction/assistance to the MDM, and TLO on the ownership/resolution of customer contacts in compliance with the company's GSS and SLA's.
• Contributing/Input to project reviews and monthly reports on customer/stakeholder management
• Developing a strong working relationship and lines of communication with the relevant Area Engagement Lead.
• Undertake assurance activities such as site visits to monitor project performance for customer and third-party activities.
• When required, provide support to the MDM and TLO in activities and administrative tasks related to more complex projects.

Technical Skills & Experience

• Demonstrable experience of coordinating customer and third party activities
• Able to engage in effective communication with customers, internal and external stakeholders, and can change communication style to suit different situations
• Good knowledge of Microsoft applications (word, excel & PowerPoint in particular)
• Able to prioritise tasks, time & resources to deliver business targets/objectives
• Civils construction and highways knowledge is desirable

• This role may not be eligible for the visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.