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Copyright © 2025
Copyright © 2025
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•Be responsible for local projects delivery (from project planning, implementation, risk & cost control up to maintenance service delivery) and customer satisfaction.
•Includes overseeing from a hands-on perspective all POC stores to ensure that trials are successfully installed and supported.
•There will be an expectation for UK wide travel and onsite presence for most POC installations that Hanshow undertake. Traveling time can be 40%+ of working week
•Training Hanshow partners to be capable in successfully installing any POC or project rollouts
•Fully understand customer requirements for the projects, documenting and communicating these to the rest of the Hanshow Team.
•Create and communicate all required project documentation, including Project Scope, Project Plans, Record of Project Costs, and Risk Register. Continually challenge any assumptions in these where necessary.
•Communicate with team members where applicable, ensuring the achievement of the Project Plan.
•Mobilize all necessary resources for hardware delivery and installation, software & system deployment, upgrading, maintenance and technical support, etc.
•Work closely with after-sales engineers and R&D team to respond to customer’s technical requests.
•Record and distribute minutes of the project meetings.
•Organize and participate in project meetings (kickoff, clarification, weekly meeting, phase review, close meeting, etc.) to ensure smooth coordination and communication.
•Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
Who we are looking for
•Bachelor or master degree in relevant majors, IT-related background is preferred
•Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
•Strong sense of initiative, ownership and entrepreneurship
•Hands-on and can-do attitude
•Able to demonstrate a professional approach on project milestones and benefits
•Proven ability to build good relations and meet customer expectations
•Proven ability to tackle the incidents
•MS Office skills especially in PowerPoint and Excel
•Prince2 or PMP qualified is a plus
•Full UK driving license