Assistant Resident Services Manager
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Assistant Resident Services Manager – Build to Rent
Bristol
About the Role
We’re seeking a proactive and people-focused Assistant Resident Services Manager to support the delivery of exceptional resident experiences at a high quality build to rent development in Bristol.
As part of our Resident Services team, you will work alongside the Senior Resident Services Manager to ensure the smooth operation of all resident services. You’ll be a key player in creating a welcoming, engaging and community-driven environment, where residents feel right at home.
Key Responsibilities
- Front of House Services: Deliver exceptional service through reception, meet-and-greet, parcel handling, lettings viewings, and inspections.
- Resident Onboarding & Departures: Ensure seamless move-in and move-out processes, coordinating all logistics and ensuring timelines are met.
- Resident Engagement: Respond to resident queries and manage escalated complaints professionally and empathetically.
- Team Coordination: Oversee the RSA rota, support team motivation and encourage involvement in resident events.
- Community Events: Be an ambassador for the site’s events programme, supporting the delivery of high-quality social experiences.
- Maintenance Coordination: Liaise with contractors and facilities teams to ensure timely and high-standard service delivery.
- Property Inspections: Conduct tenancy inspections and resident home visits as required.
- Void Management: Work to minimise vacancy periods and ensure deposit compliance.
- Operational Reporting: Support with weekly and monthly operations reporting and budget tracking.
- Budget Awareness: Monitor and allocate expenditure appropriately, ensuring it aligns with operational budgets.
About You
- Experience in residential property, hospitality, or customer-focused sectors is essential
- Previous team leadership experience is highly desirable
- Strong communication skills and ability to handle resident engagement professionally
- Familiarity with health & safety requirements in a residential setting
- Confident managing events or social engagement initiatives
- Able to work collaboratively with colleagues and external contractors
- Organised, proactive, and passionate about delivering a great resident experience
- Property or customer service qualifications are a bonus
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