Associate Control Manager

Bournemouth, England, United Kingdom

7/24/2025

Job Description

Are you experienced within financial services and have passion for the KYC lifecycle? Then you found the right position for you!

As a Associate Control Manager in the Client Onboarding and Documentation team, you will be responsible for ensuring the Wholesale KYC Operations and Digital Document Services business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, remediation and sustainability testing.

Job Responsibilities

• Develop and maintain solid knowledge of Client Onboarding & Documentation (CO&D) policies, procedures, and operating model as well as systems/platforms used to carry out these activities
• Partner with stakeholders to evaluate and perform an end-to-end analysis of the business’ risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks
• Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies
• Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units
• Complete the review and mapping of applicable legal obligations to CO&D procedures
• Review and provide impact / adherence assessments to Regulatory Event Notices and Non-CIB Policies, Procedures and Standards
• Respond and resolve items identified by QA and audit processes
• Ensure the process and control tagging evergreen as the underlying control framework and population of associated legal obligations evolve
• Develop and deploy subject matter expertise of local business activities, applicability of rules and regulations, and the local legal and regulatory framework
• Represent CO&D in working groups and other meetings for OLO / REN requirements
  
  

Required Qualifications, Capabilities And Skills

• Experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance, or equivalent subject matter expertise in a relevant business related function/operation
• Demonstrate strong AML/KYC knowledge; a good understanding of the onboarding/KYC lifecycle
• Risk management, Operations, or Internal control evaluation experience
• Good knowledge of control design and root cause analysis
• Effective executive summarization of complex business problems and solutions
• Good knowledge of control design and root cause analysis
• Strong analytical, critical thinking and problem-solving skills
• Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Solid critical thinking, attention to detail and analytical skills; ability to synthesize large amounts of data and formulate appropriate conclusions
• Excellent project management skills and ability to instil structure, process and accountability is essential
• Excellent interpersonal skills, comfort with working and partnering with people at all levels and across all functional areas. Able to motivate and gain consensus among staff to drive initiatives to completion critical
  
  

Preferred Qualifications, Capabilities And Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Hands on / extensive control testing experience
• Adept at interpreting legal text as a layperson (note: formal legal qualifications are not required).
• Knowledge of CO&D processes and the supported businesses
  
  

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.