Associate Director

What is the role?

Our Carrier Management team is seeking an Associate Director to drive client engagement, deliver strategic insights, and build strong relationships with key internal and external stakeholders. Reporting directly to the Head of Carrier Management, this role will support the team's mission to advise insurance carriers on a range of critical areas aimed at driving their commercial and operational success.

The Carrier Management team specialises in providing tailored consultancy services, including identifying growth opportunities, developing sponsorship initiatives, delivering market insights, and enhancing overall carrier performance. An Associate Director will be instrumental in these efforts by understanding client needs, analysing market trends, and supporting the development of innovative, bespoke solutions that align with client objectives.

With a strong emphasis on collaboration, data analysis, and strategic thinking, the role requires a proactive individual who thrives in a fast-paced and dynamic environment. The ideal candidate will possess a deep understanding of insurance market trends, excellent organisational skills, and the ability to communicate complex concepts effectively to both internal and external stakeholders.

What will you be doing?

Strategic Planning & Business Growth

• Shapes business strategy by understanding clients' evolving needs and advising on how Howden Markets can provide tailored solutions.

• Supports the execution of key strategic initiatives, including carrier agreements, portfolio design, and digital and data strategies.

• Contributes to the development and implementation of the Group's high-level insurer strategy, ensuring alignment with business objectives.

• Helps align external clients (e.g. carrier partners) with the Group, as well as internal teams within Howden Markets.

Technology & Account Management

• Leads the delivery of client services, including carrier engagement, insights, dashboards, and trading platforms.

• Analyses data effectively to support business functions, utilising tools such as Microsoft Excel.

• Acts as a key point of contact for client queries, ensuring timely and effective resolutions.

• Assists in identifying and evaluating solution options, making informed recommendations.

• Produces comprehensive data analysis, reports, and presentations to support projects.

• Prepares new business proposals to meet client needs and secure future opportunities.

• Identifies potential risks, escalating concerns and ensuring proactive mitigation.

• Stays informed on industry trends, competitor activity, and emerging opportunities.

Client Relationships & Collaboration

• Develops strong relationships with internal business units and external stakeholders to drive collaboration.

• Manages and nurtures strategic client and insurer relationships to ensure expectations are met and compliance is maintained.

• Serves as a key point of contact for client requirements, issues, and queries, ensuring smooth communication across the Group.

• Assists with account management challenges, escalating where necessary.

• Strengthens client relationships to unlock future business opportunities.

• Maintains strong partnerships with third-party solution providers and market/carrier capacity providers where required.

What are we looking for?

• Experience in an account management, business development, or similar client-facing role, ideally within a broking or a carrier consulting function.

• Strong understanding of the insurance sector, including the composite/Lloyd's insurer landscape and London Market operations (e.g., Lloyd's, IUA, LPSO, LPC, etc).

• Proven ability to build and manage relationships with internal and external stakeholders.

• Strong analytical and problem-solving skills, with the ability to interpret data and present actionable insights.