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About Afiniti
Afiniti's vision is to lead the contact center industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. Over the past 16 years, Afiniti’ patented technology has paired customers and contact center agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.
Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com.
About the role
Associate Director, Customer Data Analytics (Client Data Services)
Our Client Data Services (CDS) team is a hybrid team of client facing and technical data analytics experts, who act as the main technical contact with our clients. They are primarily responsible for innovative performance reporting and actionable insights, building robust client relationships and unlocking high quality data assets, to maximize the value we deliver to Afiniti and our clients.
Working within the region’s Client Data Services team, you will be a key member who enjoys rolling up their sleeves to solve complex business questions through data. You will be the main support to the Client Data Manager/Director and will be working with the client during the customer life cycle. You will be responsible for analysis and reporting, helping the supporting data team stay organized, helping to constantly update our client and internal documentation and ensure all tasks and responsibilities are tracked across all accounts.
Key Responsibilities
Managing the team to ensure:
Minimum Qualifications
Preferred Qualifications
We believe that diversity is one of our greatest strengths at Afiniti. We value and celebrate the unique backgrounds, perspectives, and experiences of our global team.
Afiniti is committed to providing equal employment opportunities to all individuals regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We ensure fair treatment in every aspect of employment, including recruitment, hiring, compensation, promotion, and career development. We uphold all relevant employment and equality laws in the regions where we operate and are committed to building an inclusive and respectful workplace for everyone.
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