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Company Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
Job Description
Job Purpose
To build and develop trusted relationships with current and potential clients. To be responsible for delivering financial planning and wealth management advice. To work within the context of an agreed business plan. All advice given to clients must be suitable, tailored and personalised to the client and in line with advice and control policies.
Qualifications
Key Responsibilities
- To look after and support client needs
- To execute the annual Business Plan in line with agreed individual targets
- To build new client relationships and maintain and develop existing client relationships through effective ongoing service to help minimise attrition, and to deliver new instructions and referrals as a result of satisfied clients
- Structure and lead client meetings in a professional manner, ensuring all information and advice provided is up to date, technically accurate and meets clients’ needs
- To ensure clients have the right advice to achieve their financial objectives, while understand and considering the impact of factors such as retirement planning, inheritance, and tax efficiency for individual clients
- To ensure client reviews are undertaken at least annually in line with clients’ changing risk attitudes and strategic requirements
- To work in partnership with Investment Management (IM) and Professional Services (PS) colleagues to develop client relationships
- To build and maintain COIs to initiate and nurture close relationships with professional advisers.
- Maintain the New Business Pipeline (NBP) and ensure all values and dates are up to date.
- Ensure comprehensive client records are kept and that these are accurate and up to date at all times and in line with Group policy
- To strive for no complaints and where they are received ensure that they are raised with the Client Resolution team in a timely fashion and assist in bringing them to a satisfactory resolution
- Ensure that knowledge and skills are maintained and developed in line with industry, regulatory and internal requirements by undertaking regular and appropriate CPD in order to reach their full potential (for the wider benefit of the Group)
- Team Heads Only * Undertakes supervision of direct reports, ensuring T&C regulations and Evelyn Partners suitability processes are adhered to, and all documentation requirements completed and submitted
Skills, Experience & Qualifications
- Proven ability to deal with new and existing clients on a fee basis Required
- Ability to understand and communicate advice practices and processes clearly and effectively. Required
- Ability to analyse client information and highlight requirements to make suitable recommendations Required
- Technical/product knowledge and effective communication of wide ranging holistic financial planning strategies & solutions Required
- A strong ethic of client service Required
- Ability to work under pressure and to prioritise work Required
- Ability to understand and communicate advice practices and processes clearly and effectively. Required
- Excellent communication skills both written and verbal Required
- Experience of operating within a risk management framework together with a thorough understanding of the risks and threats pertaining to a private client business Required
Professional Qualifications And Education
- Holds a relevant level 4 qualification or above (aspiring for Level 7) and maintains an up-to-date Statement of Professional Standing
Additional Information
Key Competencies
- Financial Planning
- Able to construct and maintain suitable financial plans for clients taking into account:
- -Client’s requirements, circumstances, and tax situation
- -Client’s appetite for and ability to bear risk and capacity for loss
- -Client’s short-, medium-, and longer-term aspirations
- understand and be able to consider the relative impact of factors such as retirement planning, inheritance/estate planning, divorce, investment structures, tax efficiency for individual clients and construct financial plans accordingly
- Understand the features and benefits of the different types of financial product and be able to select suitably to meet the needs of individual clients
- Able to identify suitable financial solutions for the client’s short-, medium-and longer term needs and monitor their financial plans for continued suitability on an ongoing basis
- Understand and be able to evaluate the impact of changes in client circumstances, legislation or the fiscal framework and general economic conditions and take appropriate action to adapt client’s financial plans
- Able to explain complex financial planning issues to clients in a clear and comprehensive manner and ensure that they have been fully understood
- Able to explain the divisional strategy, demonstrating how business should be conducted to achieve the desired goals. Contributes to the achievement of the divisional strategy
- Client Engagement
- Where appropriate able to structure and lead client meetings ensuring that information given is up to date, clear and not misleading and meets the client’s needs
- All dealings with clients are conducted professionally and their requests are dealt with in a timely and effective manner with all correspondence and reporting being clear and not misleading, technically accurate and meets the needs of the client
- Builds a relationship of trust with clients and is able to act as an alternative point of contact for requests and instructions
- Business Development
- Able to articulate the key benefits and considerations of our proposition to potential clients and accurately evaluate whether our services are suitable for their circumstances
- Able to build relationships with third parties providing them with clear and accurate information on which to base their decisions
- Regulatory
- Ensures that fair treatment of clients is at the forefront of all activities within the division
- Ensures that all interactions with clients and third parties are conducted in an open and transparent manner
- Demonstrates a thorough understanding of the regulatory framework and specifically, but not exclusively, the ability to apply the regulation pertaining to:
- Financial Crime / Market Abuse
- Client Money and Assets
- Conflicts of Interest
- Treating Customers Fairly / Conduct Risk
- Data Protection and Information Security
- Principles for Businesses including Consumer Duty
- Complaints Handling
- Conduct of Business Sourcebook [COBS] (including Know Your Client, Suitability, etc)
- Continuous Professional Development
- Ensures that knowledge and skills are maintained and developed in line with industry, regulatory and internal requirements by undertaking regular and appropriate CPD in order to reach their full potential (for the wider benefit of the Group)
- Regularly and comprehensively logs CPD undertaken
- Where required, actively contributes to the development of colleagues
- Supervision
- Leads by example displaying strong values and beliefs and a commitment to encouraging individuals to operate within clearly defined ethical boundaries and put the client at the front of everything that they do
- Completes regular assessments of individuals and provides regular feedback to them on their performance and behaviours, recognising both strengths and areas for development and providing appropriate training, coaching and support
- Ensures that knowledge of their direct reports is kept up to date and that industry, regulatory and internal changes are appropriately communicated
- Ensures that any underperformance or conduct issues are dealt with fairly, consistently and promptly ensuring that clients and other team members are not disadvantaged, and that senior management and HR are involved as appropriate
- Ensures that strict criteria are applied when recruiting and that the training needs for new recruits are comprehensively evaluated and appropriate interventions provided
- Creates an environment that attracts and retains the best people who share our values
- Ensures their direct reports comply with the Group's Conduct Risk policy
- Owns and proactively promotes Training and Competence with direct reports, delivers the activities expected of them from the Training and Competence scheme and accurately and appropriately applies the policy and procedures detailed within the Training and Competence scheme
- Risk Management
- Demonstrates an understanding of the risks to clients within their operation and how these will be mitigated
- Demonstrates an understanding and application of the Group's Conduct Risk Framework i.e. how the conduct risk framework is applied and used to manage risks pertaining to client / counterparty detriment and the integrity of the market because of inappropriate systems / processes and / or judgement by staff in the execution of the group’s business
- Knowledge Management, Administration and Record Keeping
- Manages records and data appropriately in line with Group policy
- Where appropriate, proficient in the use of all relevant internal and external systems and information feeds
- Applies effectively and consistently department's decision making and escalation processes
- Understands the operating structure of the division and roles and responsibilities of the departmental management team
- Operates in accordance with division's policies and procedures manuals
- Ensures comprehensive client records are kept and that these are accurate and up to date at all times
