Associate Director of Pay and Pension Services

Role Summary

At the Royal Devon, we know that delivering excellent care starts with supporting our people. To achieve this, we are introducing the pivotal role of Associate Director of Pay and Pension Services – a senior leadership position that will bring together and oversee Payroll, Pensions and Benefits across the whole of Devon into one consolidated, system-wide function.

This role will lead the design and establishment of the new service, ensuring its successful transition into a fully operational, sustainable model. Beyond implementation, you will provide ongoing strategic and operational leadership, ensuring pay and pensions services are consistently accurate, compliant and future-focused. With experience of delivering organisational change, you will understand how to balance the sensitivities of transformation with the need to maintain service excellence, ensuring colleagues across the system benefit from a high-quality, modern and consistent service that enables them to focus on patient care

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This role is central to the delivery of the One Devon vision. You will be the system’s subject matter expert for Pay, Pensions and Benefits, responsible for creating and embedding a single function that delivers both strategic impact and operational excellence. Working closely with Finance, Operations, HR colleagues, and national partners, you will lead the transition to a streamlined, digitised service model, making use of automation and innovative digital solutions to improve experience and efficienc

y.
In this role you wi

• ll:Provide strategic leadership to design, implement and oversee a fully integrated Pay and Pensions service for the Devon syst
• em.Ensure compliance with all national, statutory and local requirements, managing processes that cover over £1.9bn in pay, tax and pension contributions annual
• ly.Shape and deliver consistent policies, procedures and service standards across multiple NHS organisations, ensuring high quality outcomes for staff and stakeholde
• rs.Lead on the introduction of Robotic Process Automation (RPA) and digital transformation, ensuring our systems are future-ready and aligned to the national NHS Future Workforce Solutions program
• me.Act as the system’s expert advisor on pay, pensions and benefits, including support for senior remuneration and governance through Remuneration Committe
• es.Manage and develop a high-performing team, building capability, resilience and knowledge across the servi
• ce.Represent Devon regionally and nationally, providing assurance, expertise and innovation to the NHS Scaling People Services agen
• da.Drive complex organisational change and transformation, with the sensitivity and strategic insight required to bring multiple organisations together behind a single shared vision. This will mean not only managing the mechanics of service redesign, but also leading cultural change, influencing senior leaders, and supporting colleagues through uncertainty and transiti

on.The Ideal Candid

ateWe are looking for a highly experienced and credible pay and reward leader who brings more than technical expertise. You will ha

• ve:
  A proven track record of leading organisational change and transformation at scale, ideally within a complex, multi-stakeholder environm
• ent.The ability to balance operational delivery with strategic vision, ensuring new services are embedded successfully and sustaina
• bly.Exceptional relationship management and influencing skills, with the confidence to engage with senior stakeholders across finance, operations, HR and national bod
• ies.A collaborative and inclusive leadership style, with the resilience to navigate challenge and the empathy to support colleagues through periods of significant cha

nge.
This is a rare opportunity to take on a role of significant scale and influence, with the chance to pioneer new ways of working, drive digital transformation, and play a key part in shaping how the NHS supports its people for the fu