Associate IT Support Specialist

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now!

Join us and:

• Work in a company where the main product is an award-winning platform that processes billions of dollars every day.
• Be on a team that’s responsible for company-wide top-priority projects.
• Improve yourself and your team through education and continuous learning.

How do we work?

In a Corporate IT Team we are responsible for providing support to users through various communications such as Slack, email, remote support or desk-side as required. We are performing initial L1/L2 problem analysis and triage, and escalate systemic problems to other teams when necessary.

Our global department is divided into teams working from Cracow, Warsaw, London, Singapore and Toronto offices. This role is based in London and you will work in a hybrid model - we would love to see you at the office twice a week if it is needed. You'll be working alongside other specialists supporting 500+ employees both on-site and globally, leveraging our Atlassian ticketing system to ensure we are measuring and meeting our service desk KPls.

In this role, you will:

• Support various applications (such as Google Workspace, Active Directory, Slack, Office365, VPN).
• Take responsibility for our new employee's first-day experience, and collaborate with HR by owning the onboarding and offboarding of users.
• Manage user access to internal and external tools.
• Track IT Assets.
• Work with hardware installations, configurations and setup of computer systems (Microsoft Windows, Mac OS) while following and improving current processes and procedures.
• Build and deliver comprehensive IT training programs for employees, assist in on-the-job training personnel when required and create a library of IT knowledge for the team use in Confluence.
• Create automations to improve consistency across the team, and to enable end-users through self-service models.

What skillset you need, to be successful in this role:

• 0-1 years of experience in the IT field.
• Very good English.
• Excellent customer service and interpersonal skills in a professional service environment (technical and non technical) with the ability to break down and solve problems.
• Being up-to-date with latest technology trends.
• General interest in IT.

Nice to have:

• Knowledge of Google Workspace Apps and Active Directory (but we'll teach you what's needed).
• Basic concepts of PowerShell or other scripting language.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Learn more about our culture here.