Associate, Property Manager Commercial Property Management

Criterion Capital are recruiting for an experienced hands-on specialist Associate level Property Management Surveyor to head up and manage a niche property management team within the wider Property Asset Management division. The position arises due to the continuing expansion of the Investment Property Portfolio.

The position will report to and work closely with the Property Consultant who bridges the Asset Management and Property and Facility Management departments,

The position will receive strong support and backing but this is a role which will allow the right candidate to flourish and bring in new ideas and fresh approaches to develop and enhance all processes and procedures to cost management and increase income to the property assets.

The Portfolio comprises a number of trophy assets and landmark buildings in the heart of the West End of London together with high street retail, shopping centres, and hotel investments held nationwide.

The Portfolio has a significant development pipeline.

Assets under management include core retail and leisure uses; cinemas; theatres ; casinos ; restaurants; and gyms amongst many other uses. The portfolio also includes substantialResidential and Mixed-Use schemes.

The Property Asset Management division are a close-knit team and work closely together. The Division comprises the following departments:-

• Core Asset Management.
• Asset Management Gatekeeping.
• Facility Management.
• Property Management.

The role is permanent with 5 days a week based working at the Head Office in the heart of the West End close to Piccadilly Circus.

Detailed description of the Role:-

The role would suit someone who is experienced and established in the Commercial Property Management world and has previous experience of managing a small team.

The team comprises a Property Manager; Facility Manager and Facilities Assistant with another Property Manager position which is currently being recruited for.

It is essential that the candidate has a hands-on approach and ability to analyse and deal with a wide variety of property management issues as they arise.

The candidate must have retail and leisure experience and ideally also have experience in shopping centre management ; mixed-use schemes, and development/repurposing of former office buildings.

Experience of dealing with Insurance and also Service Charge management would be beneficial.

Duties include but not limited to:-

• Carrying out general and detailed property management tasks.
• Ensuring that company policies and procedures are consistently applied to required standards.
• Managing and working with the facilities management team to oversee day-to-day maintenance matters including day-to-day, contracted, and cyclical maintenance.
• Checking and reducing costs and managing cost control. Invoice management.
• Identification of potential risks and the creation and management of mitigation and contingency planning to remove and/or reduce risk to assets under management.
• Daily management of properties – establishing and aiding relationships with tenants, owners, and contractors
• Ensuring Building safety and managing tenant compliance with the covenants of the lease/ legal agreement…
• Ensuring a property’s legal compliance.
• Preparing and maintaining vacant properties and assist with relevant marketing/disposal.
• Issue and assist with collection of rents, service charges, and other costs and charges
• Tenant Arrears control and management in liaison with relevant Credit Controllers.
• Organising property repairs and reactive maintenance under relevant Planned Property Maintenance regimes in place.
• Constructing Service charge budgets and carrying out of reconciliations.
• Managing Service Charge expenditure against Budget throughout the relevant financial year.
• Carry out regular site visits and inspections to ensure all buildings are in good order and complete Inspection reports remotely.
• Ensure insurance issues and claims are processed efficiently and correctly.
• Have an understanding of the relevant Landlord and Tenant Act legislation.
• Liaison with the Facilities Management Team on the condition of Health and Safety compliance.
• Liaison and working with the in-house Construction, Architect, and Planning teams on construction projects.
• Undertake all aspects of utilities management including arrangement of Change of Tenancy applications with relevant Utility suppliers.
• Update relevant Property Records, Schedules and Systems.
• Regular reporting to the Head of Property Management and the Asset Management Gatekeeping team.
• Liaison with external and internal Accounting and Auditing teams in Property Accounting matters.

Qualifications:

Minimum Requirements include:

• Experience of Microsoft Office and Outlook and proficient in Microsoft Excel.
• Experience in using the Yardi Property Management system or similar systems such as Tramps/ Bluebox etc. Knowledge of Yardi would be beneficial but is not essential.
• Confidence in liaising with multilevel stakeholders.
• Understanding of commercial leases / service charges/ insurance/ utilities.
• Experience of liaising with clients, occupiers, consultants and local authorities
• Understanding of current Health & Safety legislation and Statutory Compliance.
• Knowledge of buildings, maintenance, and service
• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Ability to work alone or as part of a team
• High level of organisational and administrative skills
• Able to use initiative and take responsibility
• Ability to work under pressure
• Able to fit in with a diverse work team

R.I.C.S qualification is not a pre-requisite for this role and non-qualified candidates with suitable experience are welcome to apply for the role.

There is huge potential for the right candidate to grow and develop within the Company and full support will be provided.