Associate Solutions Architect

Shape the Future of Service Excellence with Ten!  

Driving Innovation. Building Trust. Redefining Service Excellence.   

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world's leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten's services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.    

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.   

We're profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we're setting the standard for sustainable growth and technology, AI driven innovation.   

For more information, check out our Welcome to Ten video!   

We're looking for a driven and technically capable Associate Solutions Architect to join our architecture team. This is an opportunity for someone with a strong engineering foundation (in software engineering, devops, or infrastructure) to grow into a well-rounded architecture role, shaping technical standards and supporting strategic migrations.

You'll work directly with the Head of Architecture to help modernize legacy systems, set engineering standards, assess project solutions, and support secure, compliant platform operations.

Key Responsibilities

• Collaborate with tech leads and engineering teams to:
• Review and support architectural decisions for new and existing projects
• Set and promote engineering standards (e.g., observability, testing, security practices)
• Drive adoption and monitor compliance with architectural guidelines
• Support strategic projects, including:
• Migrating on-prem services and databases into AWS (RDS, Kubernetes)
• Improving observability across platforms (e.g., New Relic, Grafana, Logz.io)
• Participate in threat modelling, vulnerability assessments, and client security responses
• Help assess and reduce technical debt across legacy services
• Work across teams to promote high technical standards and help influence best practice adoption
• Communicate clearly with technical and non-technical stakeholders to explain architectural decisions and rationale
• Set and promote data engineering standards (e.g., SQL performance, event-driven architectures, data taxonomy)

Essential requirements:

• Background in software engineering or DevOps (e.g., C#, Python, JavaScript, Kubernetes)
• Familiarity with cloud architecture - especially AWS (RDS, IAM, EC2, EKS, networking)
• Experience working with or supporting microservices and container-based systems
• Strong awareness of security and compliance principles, especially in regulated industries
• Knowledge of CI/CD, logging, and monitoring tools (e.g., New Relic, Grafana, Terraform)
• Familiarity with data architecture (e.g. event buses, data warehouses, SQL performance)
• Excellent presentation, communication and collaboration skills - able to build trust with engineers and business stakeholders

Preferred requirements:

• AWS Certification (e.g., Solutions Architect Associate)
• Experience with ISO27001 and/or PCI-DSS compliance
• Exposure to hybrid cloud / migration from on-prem to cloud environments
• Familiarity with observability strategy or platform standardization projects

Guidelines for Hybrid/Home Office :

• Located in London
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

• A competitive salary depending on experience.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.