Attendance Coordinator - Term Time only

Care to Join Us?

We currently have an exciting opportunity for a passionate, dedicated and skilled Attendance Coordinator, Term time only. The information below provides more detail about the role.

We offer great benefits including;

• Generous employer pension contribution.
• Regular training and development.

Duties:

• Receive and process information regarding student absences by telephone and in person, from students, parents/guardians and from the College absence line system, and record absences on campus systems ensuring all appropriate staff are notified.
• Monitor students identified on the Urgent Attendance Alert Register at key points during the College Day via attendance reports and academic staff notifications. Make contact with parents/guardians/students as appropriate to ascertain the situation and log notes accordingly on student records, referring to Safeguarding staff as appropriate.
• Support teaching teams in pursuing persistent non-attendees, advising parents/guardians accordingly and referring to safeguarding/health & wellbeing staff where appropriate.
• Administer the absence text process on a daily basis to ensure that parents/guardians of students aged under 18 are sent a text message to notify them of students’ absence/s. Field any associated queries from parents/guardians relating to any absence texts they have received and log as appropriate.

Skills/Experience:

• Experience of working in a school/college environment
• To demonstrate experience of working in a customer service environment and be committed to providing excellent customer service
• Experience of accuracy and attention to detail in verbal and written communication

Qualifications:

• Minimum GCSE grade 4 / C in English & Maths or equivalent.
• Relevant experience in an administrative role
• Level 2 business administration qualification or equivalent.

Ideal Attributes:

• Excellent organisational skills with the ability to work off your own initiative and take responsibility in decision making including prioritisation of task
• To be well organised and be able to keep accurate records.
• Excellent interpersonal and communication skills with the ability to develop effective working relationships with students, parents/carers.
• Capacity to use IT systems to record and manage student interventions.
• Work with flexibility to meet need of students and the team including possibility of later hours
• To handle multiple enquiries via telephone, email and in person.

About Us

The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond.

We pride ourselves on living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.