Attendance & Intervention Officer

Company: Elizabeth School of London

Position: Attendance & Intervention Officer

Location: ON-SITE, Birmingham, UK

Salary: £27,000 Per Annum

Employment Type: Full-Time, Monday-Friday 9am-5pm

About Elizabeth School of London:

The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton.

With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction.

As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential.

Purpose of the role:

To provide Attendance and Intervention support within ESL Group as part of a team focused on supporting group wide activities and processes You will work closely with stakeholders and coordinate Registry support functions to support the student journey.

Main Duties and Responsibilities:

• Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
• Monitor, coordinate, and assess student progression and retention rates.
• Organize activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
• Provide support and guidance to students on course selection and academic progression.
• Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
• Proactively address the requirements of both students and educational institutions.
• Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
• Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
• Work with the Attendance and Intervention Lead /Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
• Offer expertise on procedures and regulations related to the Registry and partner universities, briefing staff when necessary and addressing non-compliance issues.
• Plan and conduct events and workshops as part of the Attendance role.
• Demonstrate experience of delivering high profile, complex activities that involve liaison with external stakeholders.
• Assist in developing new assessment strategies, that can improve student engagement and retention.

Skills and Qualifications:

Essential

Bachelor’s degree from a recognised university

Knowledge in Customer Service Standards

Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy

Highly developed oral and written communication skills

Ability to work on own initiative, demonstrating a positive approach to problem solving.

Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.

Desirable

• Higher Education Experience
• Customer Service Qualification

Benefits:

• Annual leave (7.2 weeks)
• Workplace pension scheme.
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Career development opportunities
• Training and self-development opportunities.
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advise.
• Financial wellbeing education
• My Mind Pal (mental fitness)