Audio Visual Specialist

A full-time Audio/Visual Support person is onsite at their UK facility. Most of the below details are around the type and quantity of conference rooms that would be supported.

Services to support our classrooms, Classroom AV equipment, and computers for a new building being built in Farnborough, UK. Support would be 24/7 (may use after-hours remote support via on-call)

Farnborough,

Hampshire

Responsibilities:

• Deploy and maintain an experienced, full-time, on-site A/V Support Technician with demonstrable expertise in enterprise-class audio/visual systems and classroom IT infrastructure.
• Perform routine operation, preventive maintenance, and fault resolution for all supported A/V hardware and associated classroom IT systems, ensuring minimal disruption to training schedules.
• Respond to all incidents, service requests, and change requests in accordance with the agreed Service Level Agreement (SLA).
• Coordinate and liaise with third-party vendors, Original Equipment Manufacturers (OEMs), and client IT or facilities teams to ensure timely resolution of escalated issues.
• Maintain accurate service records, including incident logs, maintenance reports, and configuration documentation.