Authorisation Caseworker - Level 3

We are recruiting for Authorisation Caseworkers - Level 3 (internally known as Authorisation Officer - Level 3), on a permanent or fixed term basis of 12 months across our Centres of Excellence in Authorisation.

The Authorisation function of the SRA is one of the largest operational teams within the organisation. As an Authorisation Caseworker you will assist in delivering the team's regulatory objectives and make sure that the associated processes meet the relevant service levels and key performance indicators.

You will be comfortable making complex regulatory decisions on a full range of applications for individuals that are entering the legal services market. Using our CRM system, you will also be comfortable working with data to ensure information platforms are efficient and kept up to date.

What's in it for you:

• Make a difference to regulatory outcomes with effective decision making.
• Coach and support others in the team.
• Development of knowledge across varied work areas within a multi-skilled team.
• Career progression and development opportunities.
• Being part of a high performing team and supportive team, delivering excellent customer service.
• Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation.
• Pension - We will contribute 1½ - 2 times your contribution, up to 12.25%. So, if you contribute 7%, you will enjoy the maximum combined contribution of 19.25%.
• 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme.
• £25 contribution to a monthly health and wellbeing portal. The portal provides access to more than 5,000 products, experiences and services. Some options available include gym membership, National Trust membership, music lessons, tennis lessons, massages, nutrition, life coaching, fertility support, financial support and much more.
• Access to employee discount vouchers for savings on High Street brands, travel and supermarkets.
• Life Assurance cover of 4 times basic salary.

What we are looking for:

• Experience of making high risk and complex decisions in a timely manner.
• Detailed understanding of casework processes, with a customer focused passion for identifying improvements and efficiencies.
• Someone who can work collaboratively by confidently explaining rules and requirements to others and share experience, knowledge, and expertise.
• Experience of proactively dealing with demanding customers.
• Experience of supporting and mentoring colleagues across the wider directorate on procedural/technical queries and provide both positive/constructive feedback.
• Experience of designing and delivering training and understand quality assurance measures.
• Experience of navigating and editing a CRM system with a focus on data integrity.
• Someone who takes accountability for prioritising workload with a high level of attention to detail.
• Someone with excellent communication skills and a focus on delivering excellent customer service.

Useful information:

• There is a role profile attached at the bottom of this advert which details the full skills and experience required.
• This is a hybrid role and will be based in our Birmingham office up to two days a week, and from home the rest of the week.
• Shortlisted applicants will be invited to undertake a written task online, between 16-18 September. Successful applicants will invited to interview between 23-26 September, taking place on MS Teams.
• If you have any questions that are not answered in the advert, or on our website, please contact us via:

To Apply

Please use the apply button at the bottom of the advert. Please upload a CV and cover letter providing examples against the criteria listed above within the 'What we are looking for' section and address how your knowledge, skills and experience relate to the role requirements. Please keep answers to 400 words or less for each criteria.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. To find out more about what it is like to work at SRA, view our videos.