Automation Support Manager
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About Us:
Founded on the grounds of innovation – iXceed Solutions, is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally. We have many global accolades to our credit – UK Enterprise Awards - HR Tech Startup of the year- Europe - 2022, UK IT Awards - Leading Talent & Digital Solutions of the Year 2022, Titan Awards- Entrepreneur of the Year -2023, Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023, Top 4 The Most prominent Talent solutions firm to work with in 2024, Hottest HR Tech Startup by Business World, The Greatest Brands & Leaders Asia & GCC -2020 -2021 by AsiaOne and many more.
Website: www.ixceed-solutions.co.uk
LinkedIn URL: https://www.linkedin.com/company/ixceed-solutions
Role Title: Automation Support Manager
Location: London, UK (Hybrid 3 days onsite/week)
Contract: InsideIR35
Minimum years of experience: 10+ years
Must have skills:
ITIL Experience
Service Management process methodology + ITIL v5 Leading operational aspects of large application footprint and operational teams Familiar with SRE methodology and techniques
Nice to have:
Helix + Remedy ITSM
Microsoft BI reporting
Process Automation
Reporting and analytics
Responsibilities you would expect the subcon to shoulder and execute:
Implementation of GenAI projects
Great stakeholder management and Operations Delivery support/management Change Management process, alongside the Transition and L1 + L3 support teams Co-ordination of all escalated incidents (from the L1+ Automation support team) related with the Business Process Automations Co-ordination via Automation Transition team and L1 Managed Support Service partner, the technical transition process from Development into Production Responsible for ensuring there is a strong adherence of all Support resources to the Automation Operating Model Responsible for ensuring there is adequate rota of resources to support both business pipeline of changes + incident remediation over 24/7 Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolved
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