Automotive Technical Helpdesk Specialist

CompanyMSX International

LocationColchester, England, United Kingdom

Posted At11/26/2025

UK Visa Sponsorship Analytics

Occupation Type

Vehicle technicians, mechanics and electricians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with MSX International. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world?

We’re looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.

You will be responsible for the following:

Provide technical support across various systems, focusing on diagnostics and root cause analysis
Guide dealers through repair processes and ensure accurate case documentation
Own cases from initiation to resolution or escalation, maintaining clear and professional communication
Research technical documentation, manuals, and resolution databases to support problem-solving
Collaborate with dealer technicians and internal agents to resolve complex technical issues
Monitor and manage backlog by following up on open cases
Escalate cases when necessary, ensuring all relevant information is included and properly documented
Communicate product issues and contribute to continuous improvement initiatives
Ensure thorough analysis and complete information before escalating or reassigning cases
Support retailer staff by identifying educational needs and filling competence gaps
Build strong relationships with retailers and workshop teams to improve service effectiveness
Contribute to customer satisfaction by delivering high-quality diagnostic and repair support

You will do best in this role, if you have:

Degree in automotive technology or equivalent experience
Strong knowledge of vehicle mechanics and EV
Experience in technical support or workshop-level diagnostics
Experience in using diagnostic tools
Ability to read technical drawings and interpret measurement data
Analytical, organized, and customer-focused
Fluency in English

Working pattern and location

40 hours per week
Permanent
Monday-Friday
Location: Colchester

What we offer:

Competitive salary
25 days annual leave per year
Cash back health care scheme
Life Assurance

You can learn more about MSX International on our website: www.msxi.com