AV Support Technician
Company
Location
Sheffield, England, United Kingdom
Posted At
7/21/2025
Advertise with us by contacting: [email protected]
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Description
AsanAVSupportTechnician,you'llleadthedeliveryofbest-in-classsupportforoursystemstoournationwidenetworkofcustomers.ReportingtotheTechnicalSupportLead,you'llcollaboratewithvariousinternalandexternalstakeholderstoensureanycustomerissuesareresolvedquickly,minimisinganydisruption.
Thisrolewillprimarilyfocusonservingastheprimarypointofcontactforourcustomerswhentheyencounterissueswiththeirhardware/software/peripherals.TheidealcandidatewillhaveastrongtechnicalbackgroundinAVtechnologiesandaproventrackrecordinprovidingclassleadingcustomerserviceastherewillbeanelementofcallhandlingandthendealingwiththeissuesinthebackground.ThisrolerequiresclosecollaborationwithourEngineering,SupportandDesignteams,aswellaswith3rdpartystakeholdertosupportourdeliveryofbest-in-classsolutions.
Thecompanypridesitselfonensuringthatallournewemployeesareprovidedwiththetrainingandtoolsnecessarytoperformtheirroleseffectively.Aswithmostindustriesbeinga2ndLinesupportTechniciancomeswitharangeofdifferentproblemsdaily.Youwillalsobeactivelyinvolvedwithongoingprojects,installingandsupportinginhousesoftwaredeployments.
Thisrolewouldsuitsomeonewhoismethodicalintheirproblem-solving,calmunderpressure,andabletoworktooccasionallytightdeadlines.Thesuccessfulcandidatewillneedtobeorganisedandwillingtoundertakethenecessaryadministrativetasksassociatedwiththerole.
JobRequirements
AgoodunderstandingofMicrosoftWindowsDesktopEnvironment
Strongnetworkingskills.Understandingsetupandnetworkingsignalchain.Fromline,socket,router,switch,PCs
Confidentwithconfiguringrouters,switchesandfirewalls
ExperiencewithVNC,settingupP2Pmachinesandremotesupport.
Pi,Linuxexperienceisadvantageous,butnotessential.
ExpectationtoconfiguresoftwareonPCsremotely;Varietyofaudio&streamingsoftware.
Proactiveapproachtoworkingthroughissuesandproblemsolvingmindset
LongtermstrategyplanningIdentifyingandflaggingrootcause/endoflifeequipmentthatupgradingwillleadtolongtermissuereduction
Aproactiveapproachtocustomerrelationships
Naturallygreatcommunicationskills-abletotalkpeoplethroughlowlevelandmorecomplexhardwarefixes.Demonstratetheseskillstoexternalcustomersandinternalstakeholders.
Strongproblemsolvingskills
Astrongunderstandingofhardwarecomponents
ExcellentAVknowledge.Setup,maintenance,lifecycleetcExcellentunderstandingofAVsignalchain.FromcameratoPCandeverythinginbetween.
Abilitytowritegood,cohesiveknowledgedocumentationandsanitycheckothers.Offeringhelpful,constructivefeedback,wherenecessary
Workwellunderpressure,besensitivetotheneedsofcustomers
JobResponsibilities
Youwillbeproviding2ndlinetechnicalsupport,remotely,toourcustomers,withsomescopeforadhocsitevisits,whereyourskillsetisrequired.
Bethepointofescalationforthe1stlineteam.Offeringinsightandtrainingwherenecessary
Bethepointofcontactforourcustomers
Workingfromandthoroughlyupdating,inrealtimetheCRMsystem-Salesforce
Providingassistancetoidentifyandresolveserviceincidentsandperformrootcauseanalysis
Liaisingwith3rdlinetimestoworkthroughmorecomplexissues/fixes;Connectivity,Dev,Engineering,etc
Youllprovideexcellentcustomerserviceandbuildlastingworkingrelationships
Attendingmeetingsandworkshopsaroundissues,upgrades&suggestionsforcontinualimprovements.
LNKD1_UKTJ
Thisrolewillprimarilyfocusonservingastheprimarypointofcontactforourcustomerswhentheyencounterissueswiththeirhardware/software/peripherals.TheidealcandidatewillhaveastrongtechnicalbackgroundinAVtechnologiesandaproventrackrecordinprovidingclassleadingcustomerserviceastherewillbeanelementofcallhandlingandthendealingwiththeissuesinthebackground.ThisrolerequiresclosecollaborationwithourEngineering,SupportandDesignteams,aswellaswith3rdpartystakeholdertosupportourdeliveryofbest-in-classsolutions.
Thecompanypridesitselfonensuringthatallournewemployeesareprovidedwiththetrainingandtoolsnecessarytoperformtheirroleseffectively.Aswithmostindustriesbeinga2ndLinesupportTechniciancomeswitharangeofdifferentproblemsdaily.Youwillalsobeactivelyinvolvedwithongoingprojects,installingandsupportinginhousesoftwaredeployments.
Thisrolewouldsuitsomeonewhoismethodicalintheirproblem-solving,calmunderpressure,andabletoworktooccasionallytightdeadlines.Thesuccessfulcandidatewillneedtobeorganisedandwillingtoundertakethenecessaryadministrativetasksassociatedwiththerole.
JobRequirements
AgoodunderstandingofMicrosoftWindowsDesktopEnvironment
Strongnetworkingskills.Understandingsetupandnetworkingsignalchain.Fromline,socket,router,switch,PCs
Confidentwithconfiguringrouters,switchesandfirewalls
ExperiencewithVNC,settingupP2Pmachinesandremotesupport.
Pi,Linuxexperienceisadvantageous,butnotessential.
ExpectationtoconfiguresoftwareonPCsremotely;Varietyofaudio&streamingsoftware.
Proactiveapproachtoworkingthroughissuesandproblemsolvingmindset
LongtermstrategyplanningIdentifyingandflaggingrootcause/endoflifeequipmentthatupgradingwillleadtolongtermissuereduction
Aproactiveapproachtocustomerrelationships
Naturallygreatcommunicationskills-abletotalkpeoplethroughlowlevelandmorecomplexhardwarefixes.Demonstratetheseskillstoexternalcustomersandinternalstakeholders.
Strongproblemsolvingskills
Astrongunderstandingofhardwarecomponents
ExcellentAVknowledge.Setup,maintenance,lifecycleetcExcellentunderstandingofAVsignalchain.FromcameratoPCandeverythinginbetween.
Abilitytowritegood,cohesiveknowledgedocumentationandsanitycheckothers.Offeringhelpful,constructivefeedback,wherenecessary
Workwellunderpressure,besensitivetotheneedsofcustomers
JobResponsibilities
Youwillbeproviding2ndlinetechnicalsupport,remotely,toourcustomers,withsomescopeforadhocsitevisits,whereyourskillsetisrequired.
Bethepointofescalationforthe1stlineteam.Offeringinsightandtrainingwherenecessary
Bethepointofcontactforourcustomers
Workingfromandthoroughlyupdating,inrealtimetheCRMsystem-Salesforce
Providingassistancetoidentifyandresolveserviceincidentsandperformrootcauseanalysis
Liaisingwith3rdlinetimestoworkthroughmorecomplexissues/fixes;Connectivity,Dev,Engineering,etc
Youllprovideexcellentcustomerserviceandbuildlastingworkingrelationships
Attendingmeetingsandworkshopsaroundissues,upgrades&suggestionsforcontinualimprovements.
LNKD1_UKTJ
Advertise with us by contacting: [email protected]
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