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Description
We have a new opportunity to work for our client, one of the worlds largest international banks, at their impressive London office near Liverpool Street. They are seeking a highly presented and tech-savvy AV Team Leader to oversee a team of 5 AV Technicians, delivering exceptional AV support across meeting rooms and a purpose-built conference centre.
This is a hands-on, client-facing role where you'll combine a passion for technology with high-end customer service to ensure seamless event delivery and day-to-day AV operations. You'll be a key part of the wider front-of-house (FOH) team, working in a fast-paced, high-profile environment where 5-star service is expected.
Key Responsibilities
Manage, coordinate, and develop a team of 5 AV Technicians, ensuring consistent, high-quality service delivery.
Oversee daily AV operations including meeting room setups, video conferencing, and hybrid meeting support.
Support internal and external events across the business, including high-profile events in the on-site conference centre.
Act as the primary AV point of contact for senior stakeholders, providing professional and responsive service.
Assist the Regional Manager in managing service delivery and identifying continuous improvements.
Liaise with third-party AV suppliers as needed for large-scale or specialist events.
Maintain and monitor AV equipment to ensure operational readiness at all times.
Create and manage shift rotas to ensure sufficient cover within the operational window.
Candidate Requirements
Proven line management or supervisory experience in an AV environment.
Strong technical knowledge of AV systems and services, preferably in a corporate or conference setting.
Excellent communication and interpersonal skills with the ability to interact confidently with senior stakeholders.
A track record of delivering high-end, 5-star customer service.
Ability to work flexibly and adapt to changing priorities and event requirements.
Whats in it for you?
Generous holiday allowance
Pension contributions
Life insurance
Opportunity to work in a prestigious global organisation with a strong commitment to service excellence
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