Awards Coordinator - Customer Engagement - 6 month FTC
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This position is based in London
The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.
LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.
You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.
This role is based in London and require you to be in the office 3 days a week.
As an Awards Coordinator within the Awards Engagement Team, you will play a vital role in supporting customers throughout their LIONS Awards journey. Working closely with the Awards Partners and the Head of Awards Engagement, you will help deliver exceptional customer experiences, build meaningful relationships with entrants, and contribute to the team's engagement strategies.
The Awards sit at the heart of the LIONS business, and in this role, you'll help protect and nurture these prestigious benchmarks of creative excellence while guiding customers through every step of the entry process.
Key accountabilities
Provide outstanding customer support via phone and email, offering expert guidance on entry requirements, category selection, and technical assistance to ensure a seamless experience
Build and nurture relationships with customers, understanding their objectives and addressing their specific needs to encourage continued participation and engagement
Support the delivery of targeted engagement strategies for key customer segments, helping to increase participation from priority markets and untapped audiences
Develop expertise on our entry system, website, and Awards categories and rules, allowing you to help customers with their queries and explain things clearly and effectively
Capture and document customer insights and feedback to contribute to the continuous improvement of the Awards experience
Manage administrative processes including entry withdrawals, reallocations, and deadline extensions with precision and attention to detail to ensure smooth program operations
Assist in the training and management of seasonal staff during peak periods leading up to Festivals
Support on-site coordination of Awards activities during the Festival, enhancing the overall customer experience
Contribute to team projects aimed at improving customer engagement and removing barriers to participation
If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role, we would still like you to apply.
Skills, experience & qualifications required
Customer-focused with a genuine passion for understanding customer needs and delivering exceptional service and experiences
Skilled at establishing and maintaining strong relationships with stakeholders at all organisational levels
Clear communicator with the ability to explain information clearly and concisely
Ability to learn about LIONS Awards categories and rules - and be able to translate and communicate that to a range of audiences
Organised and detail-oriented, capable of managing several tasks while maintaining accuracy
Good listener who can gather customer feedback and share helpful insights with the team
Adaptable team player who thrives in a fast-paced, deadline-driven environment
Excellent written English with strong attention to detail
Comfortable with digital platforms and willingness to learn new systems
Interest in the creative communications industry (beneficial but not essential)
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from, plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
- Recognition for great work, with global awards and kudos programmes
- As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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