Azure Support Engineer

Job title: Azure Support Engineer

Location: Remote

Hours: Monday to Friday, 37.5 hours per week

Salary: Up to £30,000 depending on experience

About BCN:

At BCN we unite people and technology to enable organisations to fly.

We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.

We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.

Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.

We are delighted you are on this journey with us!

Focus of the role:

As an Azure Support Engineer, you will be responsible for working directly with our Azure Managed Service customers, offering proactive advice around cost optimisations, rightsizing, security, best practices and governance. You will also assist our support teams with ticket escalations as well as performing fixes and changes within our customer’s Azure platforms when necessary.

Responsibilities:

• Providing proactive advice on resource cost optimization, compute rightsizing, security and governance aligned with Microsoft’s Cloud Adoption and Well Architected Frameworks.
• Providing a point of escalation for tickets from our centralized support function for specific Azure platform and resource related issues.
• Liaise with Microsoft for escalations via our Premier support service.
• Take ownership of incidents and problem tickets assigned to you and manage through to a successful resolution.
• Manage the timely resolution of tickets assigned to you.
• Complete build and configuration changes on our customer’s Azure platforms as part of our change catalogue.
• Meeting with customers to review cost and best practice recommendations generated by our toolsets.
• Configure alerts using our best-in-class cloud monitoring platform.

Person, Skills & Experience:

• Microsoft Azure experience would be preferred but other public cloud platform experience such as AWS, GCP or Oracle would be accepted.
• Awareness of Microsoft’s Cloud Adoption and Well Architected Frameworks
• Experience of working in a support or service desk environment
• Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent
• Knowledge of networking principles ideally in public cloud
• Foundational knowledge of firewalls, whether PaaS or 3rd party network virtual appliances
• Experience of supporting Windows Server environments (Windows Server 2016, 2019, 2022)

Why BCN?

• The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
• Competitive salary with the ability to progress.
• 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
• Company pension scheme.
• 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
• Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
• Long service recognition to celebrate all the milestones
• Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!