Backstage Floor Manager - Selfridges, London

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

As a backstage floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team of backstage stylists with all things store operations.

We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store service.

The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver excellent results through accurate stock control, deliveries and logistics and in-store online orders.

WHAT WILL I BE DOING?

• The majority of your day will be spent backstage with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store
• Stock replenishment, deliveries and customer product requests are essential to a successful day and it will be up to you to ensure this is done efficiently and with pace
• Picking and packing orders for our digital customer orders will be in high demand during our busiest periods and it will be up to you to get our orders readied, quality checked and shipped within a small window of time
• You will support our cash desks with replenishment of essential stationary and may be asked to support gift wrapping
• You’ll be an expert ambassador for our product, with the knowledge to inspire both our customers and your team
• You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
• Work in conjunction with the management team to enable the store to exceed its targets and KPIs
• Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
• Create and implement floor plans and rotas independently, setting the store up for success for the day
  
  

WHAT SKILLS DO I NEED?

• You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
• Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike
• Driven with a can-do attitude - the stockroom is the engine room of all our stores and you’ll be consistently busy
• Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
• Tech savvy ; you'll be processing our digital orders, store deliveries and customer product request using our in-store digital tools
• Excellent attention to detail
• You have strong organisational skills, creating an organised back of house environment for both you and the wider store team
• You aim high, setting yourself targets and deadlines to work towards. You have a winning mentality and you love to work at pace.
• You have an interest in the wider store and all of its operations, customer and team members. You know what the customers want and how to support the store to deliver this and more
• Honest, friendly and collaborative - you live by our brand values
• Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
• Honest, trustworthy and dependable - you live by our brand values
• A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
• A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence
• Dedication to the success of the store and brand
  
  

ABOUT THE LOCATION

Our concession in Selfridges, London has been open since 2006 and usually trades from 10:00am - 22:00pm (subject to seasonal change). Voted the world's best department store, Selfridges London is an iconic landmark. Our passionate teams are located on the very busy first and third floors. Store Location. Located in TFL zone one and approximately a five minute journey from Bond Street station.

What We Stand For

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future