Band 4 - Patient Portal Compliance & Experience Support Officer
Location
St Albans, England, United Kingdom
Posted At
7/17/2025
Advertise with us by contacting: [email protected]
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Description
A new opportunity has become available for a conscientious, enthusiastic and highly motivated candidate to join the Outpatients ERS & Applications team.
The purpose of this post is to support in the management of the Trust’s, Patient Portal, ERS and Attend Anywhere Applications.
Fixed Term/Secondment Contract – 1 year
Full time – 37.5 hours per week
Site – St Albans Civic Centre
The successful post holder will be responsible for enhancing the patient experience within the Patient Portal, ensuring that users can easily navigate the system, access features like the waiting list initiative and video consultation functionality, provide actionable feedback and for ensuring that the Patient Portal meets all security and regulatory compliance requirements, including GDPR, HIPAA, and other healthcare-specific regulations This role focuses on improving user interface (UI) and user experience (UX).
This role will support the enablement of proxy for paediatric parents/guardians and carers and also develop and implement patient surveillance projects as they become available.
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We offer a variety of flexible working options as we recognise the importance of a good work life balance.
www.westhertshospitals.nhs.uk/flexibleworking
If you have a disability or long-term health condition and should you require support or guidance please contact [email protected]
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
For further details / informal visits contact: Name: Sue Petchey Job title: 07341488463 Email address: [email protected] Telephone number: 07341488463
The purpose of this post is to support in the management of the Trust’s, Patient Portal, ERS and Attend Anywhere Applications.
Fixed Term/Secondment Contract – 1 year
Full time – 37.5 hours per week
Site – St Albans Civic Centre
- IMPORTANT INFORMATION - PLEASE READ ******
The successful post holder will be responsible for enhancing the patient experience within the Patient Portal, ensuring that users can easily navigate the system, access features like the waiting list initiative and video consultation functionality, provide actionable feedback and for ensuring that the Patient Portal meets all security and regulatory compliance requirements, including GDPR, HIPAA, and other healthcare-specific regulations This role focuses on improving user interface (UI) and user experience (UX).
This role will support the enablement of proxy for paediatric parents/guardians and carers and also develop and implement patient surveillance projects as they become available.
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We offer a variety of flexible working options as we recognise the importance of a good work life balance.
www.westhertshospitals.nhs.uk/flexibleworking
If you have a disability or long-term health condition and should you require support or guidance please contact [email protected]
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
For further details / informal visits contact: Name: Sue Petchey Job title: 07341488463 Email address: [email protected] Telephone number: 07341488463
Advertise with us by contacting: [email protected]
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