Band 7 Patient Pathway Manager General Surgery
Location
Romford, England, United Kingdom
Posted At
8/13/2025
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Description
An exciting opportunity has arisen for a pro-active and driven administrator to join the General Surgery & Colorectal team as the Band 7 Patient Pathway Manager (PPM) substantive post. The successful candidate will need to a have strong administrative background with experience in PTL management, HR policies and leadership skills. Experience in theatre scheduling and outpatient bookings, would be an advantage in this challenging but rewarding role. The main duties for this role will be to support the Service Clinical lead and Senior management team with the day to day duties in the departments, whilst maintaining and prioritising their own workload. For informal enquiries please contact either [email protected]
The Patient Pathway Manager will
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
For further details / informal visits contact: Name: Burke Armani Job title: Service Manager Email address: [email protected] Telephone number: 01708 435000
Extn: 6884
The Patient Pathway Manager will
- work with the Service and General Managers with a particular focus on the delivery of RTT constitutional standards.
- Support the wider strategic development of the defined service by providing operational business support in the development of and implementation of the Care Group’s strategic objectives.
- Improve access to information and response to enquiries for all patients who use the service.
- To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards.
- To provide a contact point for administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the Specialty management team
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
For further details / informal visits contact: Name: Burke Armani Job title: Service Manager Email address: [email protected] Telephone number: 01708 435000
Extn: 6884
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