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Are you highly motivated and flexible with excellent communication and keyboard skills?
An exciting opportunity has arisen for enthusiastic individuals to become a part of the Central Services Directorate administrative teams ensuring that patients coming into the department are dealt with in an efficient, timely and courteous manner. Supporting the medical staff using the Careflow patient administration system.
The successful candidates will rotate between all Central Administration areas and will learn a wide array of skills from frontline services to back-office duties. Full training and support will be given.
- Responsible for registering and triaging new patients to The Christie on the appropriate patient administration system including routine use of case note tracking system.
- Responsible for the retrieval of outside notes and films and reports as requested.
- To contact patients by phone with regards to their appointments and to annotate in CWP.
- To book patients’ transport as per protocol and request interpreters as appropriate
- File all relevant paperwork into patient case notes appropriately.
- Print out and copy relevant paperwork that has been requested via the SARs
team.
- Collate and disseminate all incoming and outgoing correspondence appropriately.
To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patient’s treatments and appointments, and effectively communicate queries from patients, GPs, Hospices, and other outside agencies.
Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust.
- Show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues concerns or complaints.
- Communicate sensitive information in a diplomatic manner with departments both internally and externally.
- Work flexibly on a rotational rota as and when required.
- Work independently at times.
The Christie specialises in cancer treatment, research and education. It is the largest single site cancer centre in Europe.
Treating more than 44,000 patients a year from across the UK, we became the first UK centre to be officially accredited as a comprehensive cancer centre. We also have our own dedicated hospital charity to improve care for our patients and their families.
For further details / informal visits contact: Name: Ibrahim Azam Job title: Bank Admin Team leader Email address:
[email protected] Telephone number: 01619561676
