wer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments
Providing advice in all matters relating to patient’s appointments, both by telephone and face to face.
Contacting patients on internal waiting lists to offer earlier appointments.
You will process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.
Helping to book theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists..
Operating an efficient Patient Administration System (PAS) to ensure the timely and accurate recording of administrative and clinical information.
Also monitoring daily out-patient clinic and theatre lists and ensure all patient notes are prepared appropriately and delivered to the relevant departments and units in advance of the appointments, and to review these lists to ensure they are up-to-date.
What we'll look for in you
The role requires excellent communication skills and good organisational skills as well as good understanding of Microsoft Office applications and high level attention to detail.
You will have recent and relevant experience, who has excellent communication and interpersonal skills as well as the ability to work under pressure.
Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload
- Experience in an Administration environment
