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We have an exciting opportunity for flexible and customer-focused individuals to join our Bank team as Customer Service Advisors at The London Clinic. This role is a based in our Head Office in Central London (NW1 4LJ). We are also offering a competitive pay rate of £13,50 per hour plus a fantastic array of benefits.
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one" and "We personalise care."
Job Profile
This is a great opportunity to work on an ad hoc basis within our dynamic Customer Service Centre. You will play a key role in supporting our patients through their healthcare journey by booking appointments, liaising with clinical teams and ensuring each patient's experience is smooth and professional from start to finish.
- Location: 1 Park Square West, London NW1 4LJ
- Hourly Rate: £13.50 per hour
- Contract Type: Bank (Zero Hours)
- Shift Commitment: Minimum of 15 hours per week, up to 37.5 hours
Key Duties
- Book appointments and admissions across Outpatients, Imaging, Endoscopy and Inpatients
- Ensure all bookings are accurate and complete, including patient details and clinical requirements
- Handle patient enquiries over the phone and by email with empathy and efficiency
- Liaise with internal teams and external sponsors including insurers to confirm authorisation and payment
- Prepare and send confirmation packs and admission documents
- Support patients and clinical teams by managing urgent updates, cancellations and queries
Skills And Experience
- Strong customer service skills with experience in a fast-paced environment
- Excellent communication and administrative abilities
- Ability to handle sensitive information confidentially
- A flexible and proactive attitude to work including availability for a variety of shifts
- Previous experience in a healthcare or customer support setting is desirable but not essential
This is a zero hours contract position offering ad hoc shifts based on service needs. Applicants must be available for a minimum of 15 hours per week up to full time at 37.5 hours.
Apply now
To apply, please complete the short application form for this vacancy.
The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background
