Bank Patient Services Administrator - Outpatient

Greater Manchester, England, United Kingdom

12/18/2024

Job Description

Bank Patient Services Administrator | Outpatients | Manchester | Flexible working hours | £12.05 per hour

Spire Manchester Hospital has an exciting opportunity for an Administrator to join our team on a bank/occasional basis.

Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Working Hours: various shifts across Monday - Sunday between 7:45 a.m. and 8 p.m.

Contract Type: Permanent

Acting as a Spire Ambassador, as Patient Services Administrator you will be delivering a high quality patient experience to the private enquiry process, demonstrating Spire behaviours across each transaction

Duties And Responsibilities

• Communicating effectively, positively and professionally with our prospects and customers to help them make an informed decision about having a clinical consultation with a view to having a procedure at our hospital
• Collating and preparing patient case-notes ready for the pre assessment nursing team
• Maintaining departmental electronic and manual filing systems accurately in line with GDPR
• Ensuring the provision and maintenance of an efficient patient administration service within the hospital
• Providing information to patients, consultants and other relevant departments in a timely and courteous manner
  
  

What We're Looking For

• Experience of face to face customer/patient interaction
• Has excellent Administration skills using different databases and systems (training will be given)
• Exceptional phone manner
• Having previous medical knowledge would be advantageous but not essential
• Enthusiastic and energetic professional
  
  

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• Bank colleagues are paid weekly
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
  
  

Our Values

• We are extremely proud of our heritage in private healthcare and of our values as an organisation:
• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together
  
  

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.