Job Summary
The post holder will assist in reception duties and the general dispensing of medicines. They will be the link between patients, their carers and/or representatives, medical staff and visitors to the dispensary and pharmacy staff. They will take in private out-patient prescriptions, To Take Away (TTA) prescriptions and requisitions and handle financial transactions. They will behave in a manner that is both sensitive and that ensures patient confidentiality at all times.
The post holder will also supervise a team of support workers and apprentices in the patient services areas. They will be responsible for training staff rotating through the dispensary, which can include general dispensing, hatch duty, stock receipt and stock control.
The post holder will be part of a high performing team that is expected to demonstrate behaviours that promote the outpatient pharmacy and Royal Free London values. This means that in undertaking this role the post holder is expected at all times to behave in a way that demonstrates commitment to the delivery of respectful and compassionate care to all.
The post holder will be mainly based at the Royal Free Hospital (OUTPATIENT PHARMACY) which is a busy and dynamic tertiary care centre.
We are looking for applicants for Band 3 Pharmacy Assistant role.
THIS ROLE IS BASED WITHIN OUTPATIENT PHARMACY ( CHASE FARM HOSPITAL).
Main duties of the job
MAIN DUTIES AND RESPONSIBILITIESThe post holder will offer World Class Care based on Royal Free World Class Values to service users, staff, colleagues, clients and patients alike.
- DISPENSARY RESPONSIBILITIES1.1 To assist in the dispensing of out patient (RF only) prescriptions under the supervision of a pharmacist/qualified pharmacy technician (after appropriate training), including ward based dispensing.1.2 To assist in the preparation of porter bags/boxes and audit records for delivery of medicines to wards and departments2. RECEPTION DUTIES AND RESPONSIBILITIES2.1 To assist in reception duties including taking in prescriptions, collection of fees and entry of prescription details onto computer system (PTS - prescription tracking system) as per procedures.2.2 To handle patient enquiries regarding the collection of prescriptions, to locate the dispensed item and alert a suitably trained member of the dispensary team to hand out the medications.
- STOCK CONTROL RESPONSIBILITIES2.1 To be aware of and put into practice the principles of good stock control at all times, including correctly storing stock, stock rotation and routine checking of expiry dates2.2 To participate in stock management, including stock counts & maintaining cold chain storage for medicines during receipt, dispensing, checking and delivery processes
For further information please refer to the attached JD/PS.
About Us
The Pharmacy Services of the Royal Free London are constantly evolving to best meet the needs of patients and our healthcare colleagues and partners and this may lead to providing a full and comprehensive Pharmaceutical support over 7 days a week.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion.
THIS ROLE IS BASED WITHIN OUTPATIENT PHARMACY ( CHASE FARM HOSPITAL).
Details
Date posted
28 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£15.62 an hour Hourly
Contract
Bank
Working pattern
Flexible working
Reference number
391-3732-BANK
Job locations
Chase Farm Hospital
Enfield
EN2 8JL
Job Description
Job responsibilities
- OTHER DUTIES/ RESPONSIBILITIES5.1 To attend all relevant meetings.5.2 To liaise with the Pharmacy Technician Team Manager as appropriate regarding any issues, problems, errors or complaints beyond limitations.5.3 To be proactive and to support the implementation of change5.4 To maintain satisfactory personal performance and professional standards and to achieve, where possible, agreed objectives described in the annual staff appraisal system undertaken by the line manager.5.5 To support the pharmacy wellbeing forum and promote healthy lifestyles and work/life balance.5.6 To support the green agenda within the department and aim to reduce the departments carbon footprint.5.7 To maintain high standards and orderly methods of working.6.8 As a representative of the department to behave in a manner that is professional, positive and polite and confidential.5.9 To be accountable for his/her own actions.5.10 The post holder is expected to make him/herself aware of the needs of the dispensary section as a whole and to take the initiative in responding to such needs.5.11 To direct or accompany visitors to the department to the correct areas within the department.
- TRAINING AND EDUCATIONAL RESPONSIBILITIES4.1 To assist in the supervision and training of junior staff, including support workers and pre-registration trainee pharmacy technicians.4.2 To participate in the induction of new staff.4.3 To participate in all mandatory training and any training deemed appropriate by the Technician Team Manager4.4 To participate in a system of performance appraisal4.5 To manage the Band 2 Pharmacy Support Worker apprentice and assign jobs as necessary.
For further information please refer to the attached JD/PS.
Job Description
Job responsibilities
- OTHER DUTIES/ RESPONSIBILITIES5.1 To attend all relevant meetings.5.2 To liaise with the Pharmacy Technician Team Manager as appropriate regarding any issues, problems, errors or complaints beyond limitations.5.3 To be proactive and to support the implementation of change5.4 To maintain satisfactory personal performance and professional standards and to achieve, where possible, agreed objectives described in the annual staff appraisal system undertaken by the line manager.5.5 To support the pharmacy wellbeing forum and promote healthy lifestyles and work/life balance.5.6 To support the green agenda within the department and aim to reduce the departments carbon footprint.5.7 To maintain high standards and orderly methods of working.6.8 As a representative of the department to behave in a manner that is professional, positive and polite and confidential.5.9 To be accountable for his/her own actions.5.10 The post holder is expected to make him/herself aware of the needs of the dispensary section as a whole and to take the initiative in responding to such needs.5.11 To direct or accompany visitors to the department to the correct areas within the department.
- TRAINING AND EDUCATIONAL RESPONSIBILITIES4.1 To assist in the supervision and training of junior staff, including support workers and pre-registration trainee pharmacy technicians.4.2 To participate in the induction of new staff.4.3 To participate in all mandatory training and any training deemed appropriate by the Technician Team Manager4.4 To participate in a system of performance appraisal4.5 To manage the Band 2 Pharmacy Support Worker apprentice and assign jobs as necessary.
For further information please refer to the attached JD/PS.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Essential
Education & professional Qualifications
- Educated to GCSE or equivalent including Maths, English, Science - Grade C / 4 and above
- Must have successfully completed the Level 2 Pharmacy Service Skills apprenticeship or equivalent
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
- Demonstrate understanding the importance of patient confidentiality and data protection.
Experience
Essential
- Able to prioritise workload effectively
- Previous experience of working in a Pharmacy
- Experience of stock management
- Team member with an adaptable and flexible approach to work, willing to adapt to changing situations.
- Able to respond to unpredictable work patterns.
- Ability to work well as a team member
- Demonstrated abilities to work to set procedures
- Demonstrated ability to show attention to detail
- Demonstrated ability to work accurately under pressure
- Demonstrated ability to prioritise routine daily tasks using own initiative
Desirable
- Previous employment in the NHS
Skills and aptitudes
Essential
- Demonstrate ability to organise own workload
- Demonstrate ability to communicate effectively using clear written and spoken English
- Demonstrates basic numeracy skills, the ability to be able to add, multiply, subtract and divide
- Able to move heavy loads when required
- Familiar with computer systems and basic keyboard skills
- Ability to develop effective working relationships across the organization.
Personal Qualities & attributes
Essential
- Ability to develop effective working relationships across the organization.
- Effective organisational skills
- Ability to work in a busy environment
- Well-motivated
Others
Essential
- Able to do late duty, weekend duties and bank holidays as rostered
- Appreciation of need to maintain confidentiality and security
- Awareness of Equal Opportunities
- Enthusiastic and shows initiative
- Flexibility with regard to changes in work schedule
- Good attendance record and good time keeping/ time management
Person Specification
Royal Free World Class Values
Essential
- Able to do late duty, weekend duties and bank holidays as rostered
- Appreciation of need to maintain confidentiality and security
- Awareness of Equal Opportunities
- Enthusiastic and shows initiative
- Flexibility with regard to changes in work schedule
- Good attendance record and good time keeping/ time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Chase Farm Hospital
Enfield
EN2 8JL
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Chase Farm Hospital
Enfield
EN2 8JL
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)
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