Banking Associate

Business Unit: Customer Operations, Retail Operations

🤑 £23,500 - £25,000 per annum DOE + benefits🔥🎁

📍: UK Hybrid with travel to our Glasgow or Gosforth office

Our Team❤

️Are you ready to embark on an exciting journey with Virgin Money? As a Virgin Money Banking Associate, you'll play a pivotal role in creating rewarding relationships with our customers. Your mission: to be responsible for speaking to customers and processing their requests. We aim to deliver this at pace and to a high-quality standard, working together as a team to deliver exceptional service for our customers. You’ll be the friendly voice of Virgin Money, delivering heartfelt service every day

What you’ll be doing

• Delivering exceptional service, using your excellent communication skills to understand and help our customers
• Managing the end-to-end journey for our savings customers, from the opening of the account to making amendments to customer details and everything in between
• Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions
• Having brilliant inbound and outbound conversations, developing skills to deliver the right outcomes for our customers
• Interacting with customers via letter and text to clarify customer requests and satisfy identity verification requirements
• Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward
• Working effectively, respectfully and collaboratively with colleagues – sharing knowledge and best practice to achieve common goals
• Taking responsibility for continuous improvement, including your own performance, and personal development

Contributing to the overall performance of the department as a keen team player

We need you to have 🌟

• Strong experience of working within a fast paced, customer service environment
• Experience in handling and processing important customer correspondence such as original documents or personal cheques
• Experience in managing workloads digitally
• Proven track record of assisting vulnerable customers by asking questions and providing support
• Be computer literate, specifically with Microsoft Teams, Outlook and Excel applications
• A flexible and positive working approach to suit customer needs and business demands
• Being open, receptive and an advocate to learning new skills
• Excellent communication and listening skills; ability to understand and respond professionally
• Supportive of demand-based change, specifically relating to a flexible approach to hybrid working. You may be required to come onsite at short notice
• Proven interpersonal skills and the ability to work positively with internal and external stakeholders

Red Hot Rewards

• 🎁🧨Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness

And there's no waiting around, you'll enjoy these benefits from day one