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Copyright © 2025
Copyright © 2025
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Business Unit: Digital Experience Centre
Salary range: £23,500 - £25,000 per annum DOE + benefits
Location: UK Hybrid travel to Glasgow or Gosforth hub
Contract type: Permanent
Our Tea
mOur Credit Cards teamwork in a fast paced, exciting environment where no two days are the same. There’s a buzz in the department and it’s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers, supporting them with a digital first attitude, and generally impressing our customers with our credit card expertise. Making people happier about money involves us building strong relationships, solving problems and generally – just having great conversations through our Live Chat, telephony and social platform
s
What you’ll be doi
ngSpeaking with our customer through various platforms such as Live Chat and over the Phone, supporting them with their queries and questio
ns• Actioning changes, requests and providing expert support and information around our Credit Card products and accoun
ts• Work towards and achieve excellent customer outcomes managing internal admin procedur
es• Have a digital first attitude so our customers can leave a conversation with the capacity to support themselves moving forwa
rd• Go the extra mile for our Vulnerable Customers, catering support and showcasing an interaction that you wouldn’t get anywhere el
se
We need you to h
ave• Strong experience delivering exceptional customer service in either digital or face to face environment, with a focus on creating a positive, lasting impress
ion• Telephony Experience with the ability to effectively assist customer in a remote capac
ity• Speed, accuracy and confidence to provide expert serv
ice• An open mind to learn and adapt to processes within our a
rea• Basic technological expertise of handling multiple applications at o
nce
It’s a bonus if you have but not essen
tial• Experience within the Digital Banking world/financial indu
stry
Our opening hours are from 8 - 6, Monday to Friday and Saturday 9-3. Shifts fall in line within these opening times following assigned shift patterns such as 08:00 - 15:30 or 10:30 - 18:00. You would also be expected to work the occasional Saturday shift in which you would be applied a day off through the week p
rior.
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