Banking Associate

Business Unit: Digital Experience Centre

Salary Range: £23,500 - £25,000 per annum DOE + benefits🔥🎁

Location: UK Hybrid - Glasgow/Gosforth

Our Team❤️

Our Credit Cards teamwork in a fast paced, exciting environment where no two days are the same. There’s a buzz in the department and it’s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers, supporting them with a digital first attitude, and generally impressing our customers with our credit card expertise. Making people happier about money involves us building strong relationships, solving problems and generally – just having great conversations through our Live Chat, telephony and social platforms.

What you’ll be doing✨

• Speaking with our customer through various platforms such as Live Chat and over the Phone, supporting them with their queries and questions

• Actioning changes, requests and providing expert support and information around our Credit Card products and accounts

• Work towards and achieve excellent customer outcomes managing internal admin procedures

• Have a digital first attitude so our customers can leave a conversation with the capacity to support themselves moving forward

• Go the extra mile for our Vulnerable Customers, catering support and showcasing an interaction that you wouldn’t get anywhere else

We need you to have🤩🌟

• Strong experience delivering exceptional customer service in either digital or face to face environment, with a focus on creating a positive, lasting impression

• Telephony Experience with the ability to effectively assist customer in a remote capacity

• Speed, accuracy and confidence to provide expert service

• An open mind to learn and adapt to processes within our area

• Basic technological expertise of handling multiple applications at once

It’s a bonus if you have but not essential🧁

• Experience within the Digital Banking world/financial industry

Our opening hours are from 8 - 6, Monday to Friday and Saturday 9-3. Shifts fall in line within these opening times following assigned shift patterns such as 08:00 - 15:30 or 10:30 - 18:00. You would also be expected to work the occasional Saturday shift in which you would be applied a day off through the week prior.

Red Hot Rewards🎁🧨

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.

• Up to five extra paid well-being days per year.

• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.

• Market-leading pension.

• Free private medical cover, income protection and life assurance.

• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.🏃‍♀️💨