Banking Associate

Business Unit: Customer Operations, Retail Operations

🤑 £23,500 - £25,000 per annum DOE + benefits🔥🎁

📍: UK Hybrid with travel to our Glasgow or Gosforth office

Our Team❤

️Are you ready to embark on an exciting journey with Virgin Money? As a Virgin Money Banking Associate, you'll play a pivotal role in creating rewarding relationships with our customers. Your mission: to be responsible for speaking to customers and processing their requests. We aim to deliver this at pace and to a high-quality standard, working together as a team to deliver exceptional service for our customers. You’ll be the friendly voice of Virgin Money, delivering heartfelt service every day

.

What you’ll be doing

• 😎Delivering exceptional service, using your excellent communication skills to understand and help our custome
• rsManaging the end-to-end journey for our savings customers, from the opening of the account to making amendments to customer details and everything in betwe
• enBe the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutio
• nsHaving brilliant inbound and outbound conversations, developing skills to deliver the right outcomes for our custome
• rsInteracting with customers via letter and text to clarify customer requests and satisfy identity verification requiremen
• tsAssist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forwa
• rdWorking effectively, respectfully and collaboratively with colleagues – sharing knowledge and best practice to achieve common goa
• lsTaking responsibility for continuous improvement, including your own performance, and personal developme

ntContributing to the overall performance of the department as a keen team play

er

We need you to hav

• e🌟Strong experience of working within a fast paced, customer service environme
• nt.Experience in handling and processing important customer correspondence such as original documents or personal cheq
• uesExperience in managing workloads digita
• llyProven track record of assisting vulnerable customers by asking questions and providing suppo
• rt.Be computer literate, specifically with Microsoft Teams, Outlook and Excel applicati
• onsA flexible and positive working approach to suit customer needs and business deman
• ds.Being open, receptive and an advocate to learning new ski
• llsExcellent communication and listening skills; ability to understand and respond professiona
• llySupportive of demand-based change, specifically relating to a flexible approach to hybrid working. You may be required to come onsite at short not
• iceProven interpersonal skills and the ability to work positively with internal and external stakehold

ers

Red Hot Rewards

• 🎁🧨Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy m
• ore.Up to five extra paid well-being days per ye
• ar​.20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to ad
• opt.Market-leading pens
• ion.Free private medical cover, income protection and life assura
• nce.Flexible benefits include Cycle to Work, wellness and health assessments, and critical illn

ess.

And there's no waiting around, you'll enjoy these benefits from day

one.