Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Virgin Money. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Business Unit: Customer Operations, Retail Operations
Salary range: £23,500 - £25,000 per annum
Location: Hybrid - with travel to a UK Virgin Money Hub location (Glasgow or Gosfroth)
Contract type: Permanent
Our Tea
mAre you ready to embark on an exciting journey with Virgin Money? As a Virgin Money Banking Associate, you'll play a pivotal role in creating rewarding relationships with our customers. Your mission: to be responsible for speaking to customers and processing their requests. We aim to deliver this at pace and to a high-quality standard, working together as a team to deliver exceptional service for our customers. You’ll be the friendly voice of Virgin Money, delivering heartfelt service every day
.
What you’ll be doi
- ngDelivering exceptional service, using your excellent communication skills to understand and help our custome
- rsManaging the end-to-end journey for our savings customers, from the opening of the account to making amendments to customer details and everything in betwe
- enBe the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutio
- nsHaving brilliant inbound and outbound conversations, developing skills to deliver the right outcomes for our custome
- rsInteracting with customers via letter and text to clarify customer requests and satisfy identity verification requiremen
- tsAssist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forwa
- rdWorking effectively, respectfully and collaboratively with colleagues – sharing knowledge and best practice to achieve common goa
- lsTaking responsibility for continuous improvement, including your own performance, and personal developme
ntContributing to the overall performance of the department as a keen team play
er
We need you to h
- aveStrong experience of working within a fast paced, customer service environme
- nt.Experience in handling and processing important customer correspondence such as original documents or personal cheq
- uesExperience in managing workloads digita
- llyProven track record of assisting vulnerable customers by asking questions and providing suppo
- rt.Be computer literate, specifically with Microsoft Teams, Outlook and Excel applicati
- onsA flexible and positive working approach to suit customer needs and business deman
- ds.Being open, receptive and an advocate to learning new ski
- llsExcellent communication and listening skills; ability to understand and respond professiona
- llySupportive of demand-based change, specifically relating to a flexible approach to hybrid working. You may be required to come onsite at short not
- iceProven interpersonal skills and the ability to work positively with internal and external stakehold
ers
It’s a bonus if you have but not essen
- tialSome financial services experi
- enceKnowledge of banking prod
ucts
Red Hot Re
- wardsGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy
- more.Up to five extra paid well-being days per y
- ear.20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to a
- dopt.Market-leading pen
- sion.Free private medical cover, income protection and life assur
- ance.Flexible benefits include Cycle to Work, wellness and health assessments, and critical ill
ness.
