JOB PURPOSE
The responsibility of managing a defined client portfolio, enhancing relationships with new and existing clients. To provide effective lending deposit and banking solutions to meet the needs of clients, whilst building a profitable and sustainable portfolio. A commitment to delivering exceptional client service.
MAIN RESPONSIBILITIES/KEY DUTIES:
TECHNICAL
- Building strong relationships with clients and ensuring client satisfaction by providing exceptional service.
- Identifying, meeting, and winning prospective new clients / introducers by outlining how we operate and the product and services we offer.
- Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies.
- To win new deposits by articulating the Bank’s sound credit profile, explaining our range of savings products and delivering bespoke solutions to our clients.
- The ability to efficiently, tactfully, and professionally screen, manage and/or decline transactions and client relationships.
- Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
- Strong commercial as well as private banking experience preferred.
- Ideally CeMAP / MAPC qualified and Maintain Fitness & Proprietary standards for MCOB business.
- Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (including KYC / anti-money laundering reviews).
- Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
- Attendance at suitable networking events and undertaking targeted business development activities.
- Consistent and accurate use of CRM including updating client meetings, contacts, prospects, new and referred business.
- Work closely with People Leaders in the Client Support Team to manage to day-to-day activities of the Assistant Banking Manager(s) / Business Support Assistants.
DELIVERY
- A strong commitment to exceptional client service / experience.
- Excellent attention to detail and high levels of accuracy.
- Excellent business development skills and experience.
- The ability to manage client expectations and meet agreed deadlines.
- Highly organised with the ability to manage multiple and changing priorities at once.
- Works effectively under pressure.
- Confident in decision making.
- Thinks outside the box but works with integrity and discretion.
- Always represents the Bank to the highest standard.
- Self-motivated and pro-active.
- Undertake or support ad-hoc business projects as required.
COMMUNICATION & COLLABORATION
- The ability to build strong professional relationships at all levels.
- Working alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
- Uses effective questioning and listening skills to establish client needs.
- Effective interpersonal and communication skills (both written and oral).
- Ability to challenge (positively) both colleagues and clients where appropriate.
- Presents appropriate recommendations in a clear, concise, and accurate manner.
- Deliver effective presentations to audiences of varying sizes.
- A dedicated team player.
- Contributes positively to team morale.
- Contributes to ideas and group discussions.
- Takes ownership.
- The ability to delegate effectively.
- Suggest amendments to policies and procedures to support the Bank’s continuous improvement process.
DEVELOPMENT
Developing self:
- Being inquisitive and proactive in your own development.
- Putting a personal development plan in place and executing it.
- Embrace coaching and mentoring by senior colleagues / peers.
- Take feedback on board and continuously develop.
- Actively participate in training sessions and put formal training into practice.
- Desire to increase skills and knowledge, by identifying additional learning opportunities.
- Continuous professional development and training to maintain required competency to discharge assigned responsibilities.
Developing others:
- Effectively line manage any direct reports.
- Coach and develop direct reports and monitor agreed objectives / performance.
- Take responsibility for the recruitment, onboarding and training of any direct reports.
- Design and deliver effective, and engaging training sessions.
- Act as a role model.
ABOUT US
At Hampden Bank we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.
Why join us
As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth.
We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.
We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.
To apply
Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly.
If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team, [email protected], and we will endeavour assist you.
If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.
If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.
