Position Title:
Benchmark Product Specialist – FIXED TERM_12 MONTHS
Role Summary:
- This role is within the Benchmark support team who support all new and existing client subscriptions for WMR FX Benchmarks and other IRCC products.
- Work in a small team and act as a critical role in the development and growth of the Benchmark/WMR business.
- Role involves providing an excellent customer support ensuring that all enquiries are dealt with in an efficient, courteous and professional manner.
- Involves working with both internal and external clients assisting and facilitating the onboarding of new clients who require a subscription to access and use the WMR FX Benchmark Rates.
- Adhere to WMR regulatory requirements to ensure clients are treated fairly and consistently in accordance with Fair, Reasonable and Non-Discriminatory Access (FRAND) policies.
- Team working hours are 9am until 5pm Monday to Friday and works on a hybrid work pattern 60/40.
Main Responsibilities / Accountabilities:
- Daily Tasks
- Share responsibility of group mailboxes specifically [email protected] and [email protected] to respond effectively to customer inquiries via phone and email within agreed 2 – 4 hour Service Level Agreement (SLA)
- Support Sales and Account Teams globally to ensure correct licensing put in place
- Monitor all new client onboarding to ensure delivery set up is completed in a timely manner
- Understanding and application of regulatory framework
- Identify appropriate solutions using own initiative and judgement
- Weekly Tasks
- Assist team to prepare and manage weekly Opportunity reporting, specifically taking ownership of all ‘new’ opportunities and ‘cancellations’ being processed. Where necessary, carry out investigations escalating issues to team lead and local account teams to better understand new entries.
- Assist team to process outstanding Pipeline opportunities
- Monthly Tasks
- Run benchmark Asset Reports from TRUST ready for team review
- Save partner reports into directory and reconcile where necessary
- Improve partner management and relationship with partner and their partner account managers
- Reconcile pipeline report for new LDA clients ensuring accurately processed
- Project Work
- Participate in project work and service improvement initiatives
- LSEG Deal Access pipeline reporting
- Annual Declaration implementation project
- Assist in the production of documentation, procedures and policies.
- Review and Update on a quarterly basis
Behaviors to adhere to;
- Work collaboratively fostering an innovative mind set
- Promote a positive customer experience
- Continuously consider and mitigate exposure of the service to Operational Risk
- Generate ideas to improve systems, procedures, services through team leader
- Identify any potential issues liable to impact deadlines or quality and escalate to team leade
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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